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Yola slow support costs business money
Have used yola for about six years, the last year has been filled with issues. Email offline for over a week on two occasions
I will now spend the time creating new web sites and transferring the domain name to a site builder that I can contact when I have issues.
Yola 48 hours to reply (business days) an the first few replies are from low-level people who quote general answers to specific issues
The response is not good. I have paid to have my new domains with Yola. However, I am not able to publish to domains even though I own them and they are managed by Yola. I have tried the online chat in working hours to be told I am outside and there is no response on the contact form and no number to call. Shocking service.
I have used Yola for a number of websites without any issues. I see from your website domain, you have chosen the free service. If you upgrade to Silver, you can have telephone support added which will help you get your issue(s) sorted quickly
Shelby Powell
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大不列颠 2020 五月 07
Yola Review
I have had the worst experience ever with Yola. I have spent hours online and on the phone (no exaggeration) with their customer support (which seems to be overseas) going round and round trying to get help with something really simple. Not only do both the online and phone customer service people simply read (or type) a generic script in response to questions, they also don't seem to be at all familiar with the information on their own website.
In addition, there is outdated and downright incorrect information on their site. In regards to a simple task I needed to do (use a previously purchased domain name with the site I made with Yola), the tutorial on their site directed me to use the free version of an unconnected, outside company. When I had trouble with this, customer service was unable to help me and suggested I contact the outside company (which has no relationship with Yola). I did and was informed by the company's customer service that they no longer offer the service Yola refers to.
Sigh! Anyway, this is the worst experience I've had with a a company in a long time and cannot recommend enough that you steer clear of Yola.
I have been using yola for several years for my web site. When they offered email, I added that, also. I found out the hard way that if you do email blast to your customer base and it is over 500 emails a day, they shut you down without any notice, or that is what they did to me.
I was told that it is all automatic and they did not have control to change it because they use a third party source.
I explained it was not SPAM and only emails to my customers relaying time-sensitive information like pricing and program changes. It took them three days to sort this out,. I got an email from their support team saying all is fixed and I can continue to use my yola mail, not so.
Three days later it is still not working. I called back and was told to give them another 48-72 hrs to fix. So another two to three days or a total of 5-6 days not being able to communicate with my customer base.
NOT A RELIABLE EMAIL SOURCE, in my opinion.
