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Terrible experience.
Sometimes I can't access FTP or the services panel. I don't visit the site often, but I've experienced it at least 4 times in a year. After that, since yesterday, I can't access the site at all, but I can enter the dashboard or FTP. After creating a ticket for the issue by themselves, it took more than 24 hours and still not resolved. Is it reasonable for this to happen with a paid service?
4 weeks ago 5 of my sites on shared hosting intermittently went off for a few hours at a time. After 3 days the problems stopped. But no explanation. Yesterday all of my sites were taken offline without warning. I spoke to chat and they said there is malware in my account. 16 hours later I have not heard how to remove it, been given URLS or any information. Chat said they would escalate the problem. Escalation to tech support takes in my experience 12 hours to get a reply. The upshot is business lost, Google rankings lost, reputation lost.
Really decent and trustworthy company, hosted one of my sites with them for the past 1 year.
Recommended for people who look for really quick, easy and extremely cheap hosting