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Beware of this company!
Beware of this company! I've read multiple reviews online about them arbitrarily closing accounts, and unfortunately, I experienced the same. After submitting sensitive documents, my account was rejected without clear reasons. They also seem to have discriminatory practices, rejecting users based on nationality. Keep your data safe and consider other providers!
A year ago, when I was looking for a low-budget server provider who cared about my needs, someone suggested Hetzner, a Very affordable service with stable performance at a low budget. I can recommend this VPS provider that is similar to the reputed providers like DedicatedCore and Hostinger.
Unfair unilateral price adjustment – without reimbursement
Support: the feeling is that nobody really takes charge of your issues. The answers contain links to online documents. Unpersonal.
Fairness: they announced on August 11th 2022 a unilateral price adjustment from the new year - no option for reimbursement if one doesn't like the new policy! Really UNFAIR
Rude and don't reply .. demand payments saying that they had a credit card charge back when I don't even use credit card to pay I use PayPal then tell me I must pay for the charge back plus 40€ and the month upcoming or my services will be removed..
How come they do fake excuse and damage our business like that way! Increase price, this is total BS explanation. Contabo never increase price. All of our clients migrated to conabo because of hetzner scam. Now they want to provide free setup for ex,ax server. But who will pay for the IP setup pricing. This is one of the biggest scam they have done. Now people will move to contabo for their insane activities. No one will pay for 10-12 years old cpu garbage with price hike. Nightmare experience with them.
I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for €7.54.
The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice, however, it does not let me do so as my account is closed.
The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.
One of their e-mails to me stated the following:
“As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disabled it, before paying the invoice.”
It’s not their problem? Are you serious? When I closed my account it didn’t show me an outstanding invoice. It didn’t give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.
They insist that I send an international wire transfer for €7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.
I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.
Again when I asked to pay for PayPal, one of their replies states the following:
“you don't have the option to do that as YOU deleted the account.”
My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.
I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.
I am using VPS cloud for my wordpress projects. Absolutely stunning performance which made say bye bye to expensive hostings where I was testing. And very fair pricing. I setup custom VPS and everything works perfectly. I haven't got any issues yet.
Hetzner is the worst service provider they blocked my account with no reason I would not recommend it to use.user should avoid their services. They do not respond on time their support system is of low-quality .i will never recommend others to use their services
