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Keep your money away from greengeeks!
Greengeeks doesn't really need new customers, and they probably don't appreciate the old ones either. I am describing something that happened an hour ago. I had the following incident, I placed an order for hosting and paid for it. Payment is authorized. Immediately I get an email with a long list of requirements, photos of the card on both sides, photos of documents, etc. I was discouraged by such insolent demands to provide my personal and payment data, so I refused to provide them and demanded a refund. The company said, quote: Thank you for your patience, as previously mentioned we have not processed, charged or entered your order in our system. And now, instead of doing business, I have to spend time and effort to fix something that was not my fault and get my money back. I never found out how well their hosting service works, but it doesn't seem to be any better than it is with their customer srvice. So if you're going to use their services, think twice, or better yet three times! There are a lot of other companies on the market that are probably better organized.
The owners of this great (sarcasm!) company had no sense to impose their exorbitant demands BEFORE the payment was made. This is the first time I've encountered this attitude in twenty years and it is disgusting. Take note of my sad experience and keep away from them!
I had been a customer of GreenGeeks for 12 years and for the first decade they were good, reliable, and easy to deal with. Sadly they adopted a lot of customer-unfriendly policies including surprise rate hikes and no-refund contracts. When I expressed shock at the quadrupling of my rate (with no advance notice, just an invoice right before auto-renewal of a 3-year contractl!) they offered me a "loyalty discount" which I took because at the time I didn't have the time to deal with moving to another provider. At my most recent renewal they tried the rate hike again and I decided to change to a new provider. Cancelling was arduous and throughout the process they threatened that if I didn't respond in a certain time and then fill out a certain form that my account would auto-renew with no refunds possible. This is illegal in many states but they try to strong arm and frighten customers. It took 4 emails back and forth just to be given the link to the cancellation form. Unfortunately this once-good service that was affordable and reliable has gone so far downhill that I simply can't recommend it any more.
Greengeeks outstanding customer service has an extensive knowledge base that can also assist you instead of asking to use self-help. The price starts at $2.95 per month with an unconditional 30-day money-back guarantee (renewal price is $9.95 per month). It was ranked 4.5 out of five stars. Its central emphasis is the high technology success of GREENGEEKS. In this WordPress and WordPress hosting analysis log, you can get an idea of why GREENGEEKS is the # 1 Green Energy Web Hosting Par Par of the World.
I read through your blog here and took your advice and just pulled up the chat and a nice agent answered a couple questions, recommenced the lowest plan and then walked me through signing up. He immediately found my order number and put it through. So was up and starting immediately. I had to install the SSL, but I see a paid version is for e-commerce. So I will likely do this later. I can purchase it through Namecheap for less though. I see a limited number of templates for Softalicious but it will get me started. I feel confident in their customer service. Time will tell if I can actually build this blog gallery website, being brand new to WP. They do have very good demos before you select a theme. Artladi