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Fraudulent extended billing.
Signed up for Promotional rate, service was acceptable. Canceled prior to renewal. No option to select "no services". Forced to select "monthly" when changing service. Now they're trying to bill me after I cancelled my account. Not sure if it's an "English" problem or just the quality of employees, but they don't seem smart enough to realize you don't bill someone because they cancelled their account... thats not how it works.
This main review is woefully out of date. They have increased all their prices, and deprecated many services, so I cancelled. They charged a $20 "free domain registration fee" which is completely fraudulent -- that domain was supposed to be included with the paid hosting. Avoid Dreamhost like the plague.
It saves your credit card without asking you, and then receives your approval with texts that you cannot see. At the end of the month, you may encounter unwanted invoices.
I suggest you find another company. They are far from helpful.......
Support is without any experience, servers are so limited. I had a problem with their server, and I could see the php error in the log file, when asking them to fix it, so my website can work smoothly, they just stopped the file from writing any errors, so I went blind, any error of php, I can't track, and talking to support is a total waste of time.
Dreamhost clearly states on the VPS product page that they offer reseller functionality. I assumed this was their own panel similar to whm/cpanel with full account separation per client. This is not the case. All domains on their panel share the same directory structure, similar to addon domains. Additionally, when I went to cancel my three year plan 2 days after signing up they charged me $10. Then I needed to file a ticket with support and will potentially need to file a dispute with my credit card company. If Dreamhost had simple advertised what they are actually selling, I would have saved time and hassle by not signing up in the first place. And if they would have actually refunded my money per their money back guarantee, they would not have a negative review from me.
After three years of happy and reliable hosting on Dreampress, changes in Dreamhost's web servers, hosting service, and technical support forced our online business to go elsewhere.
It began with unexpected servers crashes which quickly became daily and unresolvable. In about a week we dropped from years of stability to every-day troubleshooting to keep our site online.
And with each crash, we learn our server was running out of memory but tech support seemed less specific about the causes or instability. Instead, they chose to up-sell us on a new “Openstack” server deployment, promising better caching and performance -- at the same price.
We were thrilled with how fast we were operational on the new 'bionic' server but not happy to discover this upgraded server would actually cost us 35% more annually, that the memory configurations were no different, and ultimately the server crashes would continue.
For the next 10 weeks, we meticulously followed Dreamhost's advice to optimize our site build, to employ different caching strategies, to minify, to defer code, to better optimize images, and reduce page loading sizes.
We did everything required to get us to an A-rating with GTmetrix but the server crashes continued while Dreamhost offered us no effective assistance with resolving what became a maintenance nightmare.
The final straw was learning that DH tech support was aware of a bug in the new servers that prevented some MySQL DBs from restarting after a server crashes. When we migrated our site off of Dreamhost servers, they still hadn't isolated the problems or taken any ownership of them.