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No Customer Service
I've been with them for about 9 years. They just hiked up the price for my package from 714 to 1600 without letting me know! They're impossible to reach via email, chat, and phone. I can't believe the AWFUL customer service and the price gouging.
It's desperate to work with Active Campaign. It's extremely slow. Every time you click something on the dashboard it needs 5-6 seconds to go there (And it's not bc of my internet or laptop).
Plus, their "Geolocation" is working less than 1 out of 10. So, I am building my email list and from 1500 emails, I just have the location of 100.
Looking for any better alternative.
1. Segments are hidden.
2. Cannot segment on how many emails people opened.
3. Cannot automate on how many emails people opened.
4. You cannot set automations to send on specific days of the week & times.
5. Support is only available in US time ZONES. For support I have to wait until after work at night to talk to anyone.
Not a happy CRM manager here. To be honest Mailchimp is better that this and that is saying something!!!!
SLOW nasty and OLD. Don't invest here.
