Founded in 2015, Utixo is a website hosting company with offices in Manchester, U.K. and near Milan, Italy. Utixo has plenty of quality certifications, offers over 600 domain extensions, and displays both an English and Italian version of the website.
Features and Ease of Use
Utixo sells a range of Windows and Linux cloud hosting plans, which come with the following core features:
- 99.9% cloud reliability
- Automatic regular backups
- Free Domain registration
- One domain and unlimited subdomains
- One SSL certificate included
- Up to 50GB disk space
- Unlimited traffic per month
If speed is important to you, Utixo plans use NVME disks, which should mean disk speeds up to six times faster than SSD, which in turn are 10 times faster than traditional HDD. The uptime guarantee is well above average at 99.999% service continuity, with the slight caveat that you need to request compensation in the event of excessive downtime.
The plans support all versions of PHP, including the twice as fast 7.2, and after confirming with support, I can advise that Ruby on Rails and Python are also supported. You’ll get MySQL databases and a choice of servers co-located in various locations.
You can get either Plesk or cPanel control panels, both are easy to use and beginner friendly. There’s also a one-click installer, but it’s only for WordPress, as opposed to hundreds of programs like many companies offer. It’s an added bonus to be given the choice of Windows or Linux operating systems, but if you’re a beginner, I’d recommend opting for Linux.
Pricing and Support
Considering the level of resources included (1GB disk space in the base plan), the packages are costly. That said, you’re paying a premium for top-notch uptime and NVMe disks, which are certainly premium features.
You can purchase the plans for one or two years only, and there is a discount available for the latter option. The plans come with regular backups included, but you also have the option to purchase “Extended Backup” during the checkout process.
There is a large knowledge base, but the vast majority of the help documents are in Italian, although they can be translated through a Google plugin installed on the support pages.
However, if you prefer to talk to someone, you have a couple of different options. First, you can get customer service via ticket 24/7 or phone support from Monday to Friday between 9:00 a.m. and 6:00 p.m.
I sent an email at around 11:00 a.m. on a weekday morning asking a few follow up questions about the features. I was pleased to receive a reply on the same day, answering my questions in full.
