SiteGround Review: An Oldie but a Goodie [2024 Update]

SiteGround: An Oldie but Still a Goodie

SiteGround has gone through a lot of changes in its day. But as we know, not all changes in the tech world are for the better. To answer whether SiteGround is still going strong, I set up a simple managed WordPress page and tested its performance. I also ran SiteGround’s support teams through their own examinations. I have to tell you, I was pleasantly surprised with most of the results.

In addition to WordPress hosting, SiteGround offers shared web hosting, WooCommerce-optimized hosting, cloud hosting, and reseller hosting. Since all of its hosting options are either shared or managed, SiteGround would make an ideal host for you if you’re more of a non-techy website owner.

Speaking of ideal users, the entire website, including your client account dashboard and SiteGround’s proprietary control panel, are available in Spanish, Italian, German, French, and English. And when it comes to performance and loading speeds, this old workhorse is still up to the task. Read on to get into the details.

Everything You Need and Maybe a Little More

Small business owners, e-commerce site owners, and personal bloggers will find that SiteGround offers plenty for their website hosting needs, even in the entry-level plan. My StartUp shared WordPress plan included unmetered traffic, unlimited email accounts, and unlimited databases.

And then there are all the features you’d expect from any decent web host. When I signed up, I got free daily backups, a free Let’s Encrypt SSL certificate, site and email migration, and one-click WordPress installation. SiteGround also offers an in-house content delivery network (CDN) solution if you want to speed up site loading around the world.

SiteGround is seriously beginner-friendly, too. We’ll get to its ease-of-use details in a bit, but I feel its user-friendliness is a feature worth mentioning upfront. From the hosting ordering process to the helpful knowledge base, and from a startup walk-through to the Website Setup Wizard, it’s so simple even I could do it without too much difficulty. Let’s look into some other features in more detail.

SiteGround Optimizer

My managed WordPress account came with SiteGround’s WordPress plugin, SG Optimizer. This plugin is pretty much an all-in-one performance-enhancing tool. You have tools for caching, environmental elements like scheduled database maintenance, frontend issues such as minifying your Cascading Style Sheets (CSS) files, and media optimizations such as activating lazy load and compressing images.

For a non-techy user like myself, SG Optimizer takes a lot of the anxiety out of site maintenance. If an option is recommended for your site, it’s accompanied by a blue label. If one of the drop-down options is the preferred choice for your site, you’ll see that as well. So not only does the plugin give you lots of tools, it also tells you which ones are best for you to use.

SiteGround Security

My WordPress account also came with SiteGround’s Security Optimizer plugin as a part of  SiteGround (SG) Security. It gives SiteGround’s WordPress hosting customers an added layer of website protection.

With the SG Security Optimizer plugin, you have site security options such as hiding your WordPress version and login options such as two-step verification. You also get access to a page titled Post-hack Actions that allows you to do things like reinstalling all your free plugins to ensure that a hacker hasn’t gotten to any codebases.

I was rather impressed to find not one, but two proprietary plugins for WordPress offered with the entry-level plan. Many hosts have developed their own plugins, but few offer them at the lowest price so that all the users can take advantage of them. SiteGround seems to have gone out of its way here, and I appreciate that effort.

WordPress Website Migration Plugin

SiteGround Migrator will automatically migrate your entire existing WordPress website from your old host with a few mouse clicks. While I didn’t need this tool as I was setting up a new site to test, I can see it being invaluable to the site owner who has chosen SiteGround over a lesser-quality host.

In Step 2 of the Website Setup process, you’re asked to choose to either start a new site or migrate an existing one. When you choose to migrate, you’re then prompted to install the SiteGround Migrator plugin.

Once you have the plugin ready to go, you simply follow the prompts, and it will migrate your site for you. If you’d rather have the SiteGround team do the job for you, you can select that as an option rather than install the Migrator instead. As there’s a cost involved, however, I’d try the plugin first, and only ask SiteGround to handle the migration if something went wrong.

SiteGround Features at a Glance

So Easy to Use, Even I Could Do It With No Troubles

I admit that I’m a non-techy kind of girl. I’m not afraid of technology, I’m just not wired (yes, I meant that pun) for the stuff. No matter how much experience I have, I can still mess things up pretty quickly. I need things to be as simple and straightforward as they can get. And on that front, SiteGround delivers in a big, beginner-friendly, user-minded way to use its platform.

SiteGround’s user-friendly website got my attention right from the start. It’s all laid out there for you, in plain language, so there’s no guessing or confusion as to what’s what. The ordering process itself took just a few minutes to complete. After my order was complete and I was ready to start building my site, SiteGround added a little something extra that really impressed me.

Creating a New Account With SiteGround

Creating a new account with SiteGround is a straightforward three-step process. The first step is to choose your plan. With the detailed plan descriptions, deciding on the right plan for your needs is simple and easy.

Step two of the signup process offers you the opportunity to register your new site’s domain. While common extensions like .com and .org are free for one year, other extension types carry their own fees. You can also transfer an existing domain for a fee.

Once the domain was taken care of, step three asked me to review my order, add my personal and payment info, and complete my payment. You can pay with Visa, Mastercard, American Express, or Discover.

I was given the choice to add on SiteGround’s Site Scanner monitoring service, but I chose not to as we use the third-party UptimeRobot to monitor our test sites. One thing to note: the Site Scanner option wasn’t preselected, as so many other hosts choose to do with add-ons during checkout. Another win for SiteGround in my book.

SiteGround’s Startup Walk-Through

The startup walk-through is SiteGround’s “little extra” that’s actually not so little. When you first sign in to your new SiteGround hosting account, you’re met with a screen full of options for getting started. Each walk-through option leads to a step-by-step guide, tool, or tutorial that helps you complete the task at hand. I honestly can’t remember the last time I set up a site as easily as I did my SiteGround test site.

SiteGround Website Setup Wizard

When it came to setting up my domain and installing WordPress, I used a combination of the startup walk-through and the Website Setup Wizard, another tool provided by SiteGround to get you up and running quickly and easily. I followed the steps in the startup walkthrough to point my domain name to my SiteGround site. In a matter of minutes, it was all set up and ready to go.

Then, on to step two. You are presented with the option to set up a new site or migrate an existing one. Once I selected WordPress for my new site, I was taken to a page that walked me through the downloading and installation process with a few simple mouse clicks. Again, I can’t really remember when setting up a new site was as fast and as easy as SiteGround made this experience. And it didn’t stop with setup either.

Site Tools

SiteGround’s proprietary dashboard and control panel is one of the most intuitive I’ve ever used. Site Tools was developed to replace the old cPanel dashboard. It’s also where you can complete the third step of your site setup process and add extras like themes and plugins to your site. It has a clean, sleek look and an organized sidebar menu that lets you quickly find the website tools you need.

I also found it fairly easy to use. I say “fairly” because I’m not as tech-savvy as I could be. I didn’t realize that to set up access to SiteGround’s free CDN, I’d have to click on the Speed option in Site Tools. If I had played around a bit more, I might’ve saved myself a call to support by finding it myself. I just didn’t know where to look.

The Site Tools dashboard accesses general site elements like your file manager and email accounts. Its App Installer gives you access to content management system (CMS) choices aside from WordPress, such as Joomla or Drupal, e-commerce platforms like PrestaShop and WooCommerce, and even LimeSurvey to set up surveys for your site’s visitors. It isn’t as extensive as Softaculous, but it offers more than enough for most users.

SiteGround’s Results Were Solidly Impressive

I decided on the title for this article based on the performance results returned by my test site. For an older, established hosting service, SiteGround is still capable of achieving some pretty impressive results. If you’d like a detailed look at the kinds of tests we run and what we look for in performance results, we’ve put it all together for you in another article.

I’m not sure which of SiteGround’s 4 US data centers hosted our site: Texas, California, Iowa, or Virginia, but GTmetrix’s Chicago test server location gave some excellent results. SiteGround also has data centers in the UK, Spain, the Netherlands, Germany, France, Singapore, and Australia.

Normally we use Sucuri Load Time Tester to check results from locations around the world, but it would appear that SiteGround’s network blocks this service.

GTmetrix

Our WordPress test site did well over the time period we tested. It experienced a lot of variance in a week of testing, but generally the fully loaded time was almost always within 1 to 2 seconds, which is perfectly acceptable.

Our test site regularly pulled off 100% A grades from GTmetrix. The old workhorse still has what it takes to get the job done when it comes to loading speed and overall site performance.

UptimeRobot

When it comes to uptime, SiteGround offers the standard 99.9% guarantee. What I found, however, went above and beyond that. UptimeRobot returned a 100% uptime score. Not once did the uptime dip below perfect. There were no incidents or events to report. Just SiteGround keeping the engines cranking nonstop.

Honestly, I was a bit surprised. Typically, the older the hosting service, the more – or should I say less – you can expect. There are always issues resulting in less performance or service. I’ve seen everything from older, slower tech and outdated dashboards to letting customer service fall by the wayside while relying on brand recognition to win you over. Something usually slips somewhere. In that respect, SiteGround pleasantly surprised me.

SiteGround Support Didn’t Disappoint – Almost

SiteGround offers phone, ticket, live online chat, an AI search tool, and an extensive knowledge base for all your support needs. I used the phone, live chat, and the knowledge base to resolve several issues. I was a bit disappointed in one aspect of SiteGround’s support system but otherwise had a relatively positive experience.

One thing stood out to me regarding the phone call. Right on the page with the phone number was my estimated wait time. My call’s reference number was also listed there. No flipping back and forth to punch in the number and no wondering when the agent would be on the line.

I called on a weeknight evening just to test the response. I waited less than 5 minutes. And the call was handled so professionally and expertly that it lasted all of about 5 minutes. The agent walked me through where to find and how to activate the free CDN quickly, in language any non-techy like me could understand.

While I was working with the site, another issue came up. WordPress prompted me repeatedly to perform updates, and yet, I could never find anything to update. So I hopped onto online chat in the middle of a weekday afternoon to see if I was missing something. The agent was able to check my site and assure me that nothing was up. Four minutes, start to finish. Not bad for a Tuesday.

I went to the knowledge base to find out some info on the SG Speed Optimizer plugin. I found an informative video tutorial, as well as an article to read. Between the two, I got a good idea as to what SG Speed Optimizer does and how to use it. SiteGround’s knowledge base turned out to be a useful resource.

My only issue with SiteGround’s support system is the system itself. Whether you enter from the help icon on your account dashboard or by directly accessing the help center, there are hoops to jump through. Even if you directly click the Contact Us link, you’re met with hoops and a leg workout.

It’s only after you’ve exhausted all the possible DIY options to resolve your issue do you arrive at the phone number/reference number/wait time page/support option stage. And not all options for support are ultimately given, just the ones SiteGround thinks are the best to resolve your issue. So you may not be able to call or fill out a ticket, even if you want to. I was never given the support ticket option, for example.

I understand the reasoning is to keep the agents free for people who really need the help. Still, it’s a pain when you’re low on patience, short on time, and just want your question answered or your issue resolved. It’s also the reason the support score isn’t as high as it could’ve been.

High Renewal Fees Await You

I’d heard that SiteGround was one of the pricier budget hosting services around. At first glance, I thought I’d heard wrong.

As with many other hosts, you’ll pay the least if you choose the longest term agreement. Sign up for 36 months, and you can save a bundle. Sign up for 12 or 24 months, however, and you could find yourself paying 10 times the monthly fee you’d get on a yearly contract. Keep in mind that the annual plans renew at their regular price, but you can get an impressive renewal discount by contacting support directly.

From my experience with the entry-level Startup plan, SiteGround does deliver good value for money. It offers more than enough resources with unmetered traffic and unlimited databases, plus you get access to its managed WordPress service and SiteGround’s unique proprietary features.

Even when you compare SiteGround against popular options like Hostinger, the most basic plans cost roughly the same with a first-time purchase discount, but you can get other perks like daily backups and WooCommerce support with SiteGround.

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So all in all, at least for your first year or two, SiteGround’s pricing is pretty good, and it does offer very good value overall, so you may decide it’s worth the renewal fee. SiteGround also offers a 30-day money-back guarantee, so if you’re unhappy with your service early on, you won’t lose anything.