BIGROCK Review 2024 – Looks Good, but What’s the Catch?

Q: Which is the best host for India?

When it comes to the best web hosts for Indian websites in 2024 , BigRock does a lot of things well, but it didn’t quite make the list. Despite being a global provider, Hostinger ranks number one for Indian websites. If you prefer hosting from a company based in India, MilesWeb is the highest-rated India-based host we tested.

Written by: Solomon Ndung'u

BigRock is one of the many hosting providers backed by the Endurance International Group, and one of the few to truly offer low-cost hosting solutions underpinned by cutting-edge hosting infrastructure

October 03, 2024

Our Score

4.2

Ranked 1932 from 3860 Web Hosting

Pricing

Web Hosting

$2.39

Server locations

USA

✓

Mumbai

✓

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Overview

BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international

BigRock-overview2

Features and Ease of Use

BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.

The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:

Unlimited disk space
Unlimited bandwidth
Unlimited domains and email addresses
99.9% uptime guarantee
CloudLinux
cPanel/Plesk control panel
MySQL databases
PHP 5.2 to PHP 5.4
Softaculous one-click installer

BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.

Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).

BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.

Pricing and Support

The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.

BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:

BigRock-overview3

BigRock provides a comprehensive knowledge base filled with hosting tutorials for self-support.

BigRock Web Hosting

Plan NameStorageBandwidthNumber of SitesPricePlan NameStorageBandwidthNumber of SitesPriceStarter10 GBunlimited1$2.39More details

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Comparison

How does BigRock match up to the competition?

CompareOur Score4.9Compare

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BigRock REVIEW: BOTTOM LINE

BigRock is one of the few web hosting companies that truly offers low-cost hosting solutions underpinned by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.

Pros

Top-of-the-line hardware infrastructure
Varnish Cache and Cloudflare CDN for super-fast page loading times
CodeGuard automatic backups
99.9% network uptime guarantee

Cons

Hard to take advantage of the money-back guarantee
Reports of poor customer support

FAQ

Do all BigRock plans include a free domain name?

BigRock hosting plans do not come with a free domain name, but you can register a domain name for an additional fee. You may find a deal on our coupons page cheap enough that you won’t mind paying an extra ten bucks or so per year for a domain name.
Why is it better to have hosting optimized for WordPress?

You can run WordPress with most shared hosting services, but WordPress-optimized hosting should boost your website’s performance and give your visitors a better overall experience. BigRock offers WordPress hosting, but it’s not one of the top WordPress hosts for 2024.
Which is the best host for India?

When it comes to the best web hosts for Indian websites in 2024, BigRock does a lot of things well, but it didn’t quite make the list. Despite being a global provider, Hostinger ranks number one for Indian websites. If you prefer hosting from a company based in India, MilesWeb is the highest-rated India-based host we tested.
Which gives you better value: BigRock, or GoDaddy?

In a head-to-head matchup, GoDaddy provides more value for money than BigRock. BigRock has lower shared hosting prices, and all but its starter plan offer unmetered storage. But GoDaddy gives you more for free, is easier to use, and provides better performance. Neither offers the type of value you get from any of our top 10 web hosts for 2024 though.

Solomon Ndung'u

Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

3.9

User reviews

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A very diligent and capable provider

The services provided by BigRock are far better than what we have seen of or from others because BigRock's first preference is your business. Once they understand what you do, they put their best effort to see to it that you avail their service and that they give you the best return of their efforts to you come what may.

Sushila VC, India
September 09, 2024

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Good experience as a customer for 4 years

BigRock;s speciality is that they treat their customers with a lot of care and are available with solutions whenever there is a problem. We are glad that we chose them over our earlier provider that wasn't as reciprocating as BigRock are. Hoping to continue this solid relationship with BigRock!

Girish Gill, India
August 22, 2024

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Pleased with the service

There are most providers that give a good service but then there is BigRock that have a team dedicated to its customer 24/7. I am quite happy that they prioritize new customers too given the gamut of clients they may have. Our support person Ameet made sure our issue was resolved in time before we could go ahead. Thanks a ton to you team BigRock!

Sahir K, Great Britain
August 02, 2024

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Thank you, Big Rock, for your valuable assistance.

Great job! I have utilized their service for the past six months. The speed is amazing, I have never encountered slow speed problems, and they offer fast customer support. They resolved my issue quickly. My top choices are Big Rock and DedicatedCore. Thank you, Big Rock, for your valuable assistance.

Walter Perry, Russia
July 18, 2024

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Satisfied overall with performance

Performance-wise, happy with the servers of BigRock (windows shared). There is also a good support that we say that we got while installing certificates and asking queries related to domain transfer et al. The only work more needed is on features aspect.

Ursula N, Great Britain
June 28, 2024

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Stay away from this company

Stay away from this company! It's super insecure – anyone on the team can log in to your account and read your emails. Their email service is a joke, leaking passwords all over the internet. And if you want to switch to another company, forget it – they lock you in. On top of that, their user experience is terrible – clunky interface, confusing dashboard – just avoid the whole mess!

Steve, USA
December 19, 2023

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Tremendous support

There is a good provider in BigRock when it comes to domain and hosting. I am glad I chose them since my earlier providers were not as good enough. Biggest advantage is with support team and their assistance which is really worth mentioning here. Glad that they took the responsibility of migration and helping me out in need.

Alvira, India
October 13, 2022

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Absolutely brilliant

Lots of uptime and really good from a features point of view. Looking forward to how our website performs as we have scaled to a bigger plan now, which is why we ended up sticking with BigRock only. A decent provider of hosting but their domain pricing and trasnfer services are really good.

Atlee P, USA
September 15, 2022

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