Vodien-recensie 2025 – Betaal niet voordat je dit hebt gelezen

My bizvalue is expiring in a few months time, renewal cost is 30% higher than a new customer... total ripped off. They dont care about customers supporting them for years and just want to hit their KPI with new customer...

anonymus, Singapore
17 Maart 2025

1

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I have been a Webvisions / Vodien customer since 2002. The last episode of poor service was in 2020 and I was given a similar run around by Christopher U, Gerald F, Marinel G and Chantelle R. 1. On 19 Feb 2025 0702hrs I received an email with subject xxxxx.com.sg Requires Further Information. Basically it was asking for proof that I had a Singapore registered business or company in order to have a .com.sg domain. 2. On 19 Feb 2025 1141hrs I replied by attaching an ACRA printout and replied to the domains address as per the instructions. 3. On 22 Feb 2025 1323hrs I received a SECOND email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs. 4. On 22 Feb 2025 1331hrs I replied by referring to the response I made on 19 Feb 2025 1141hrs. 5. On 27 Feb 2025 0323hrs I received a THIRD email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs and also on 22 Feb 2025 1323hrs. 6. On 27 Feb 2025 0901hrs I called your official hotline 6018 3544. The call lasted from 0901 - 0928hrs. The call was answered with no sound. I had to say loudly HELLO HELLO HELLO. Then a lazy sounding Filipino answered. I asked for his name - Paul. I asked for his full name. He became aggressive immediately and accused me of shouting. Eventually I got his name as Paul Ben Rosales. Was he trying to cunningly game the company KPI by trying to make this call appear as though he answered but instead the customer did not respond and thus the call was ended? Or was it just lazy telephone technique / not bothering to have correct placement of the headset? I gave him my Customer ID xxxxxxx (7 numbers). He in turn gave the astonishing reply that ID 847727 (6 numbers) belongs to one Kristine Duran. Is this not a breach of customer confidentiality? I told him about the repeated e-mails to my account that I have been getting with the subject Re: xxxxx.com.sg - Requires Further Information. I told him that I had already responded TWICE but I am still receiving the EXACT same e-mails. I demanded to speak to the Domains team manager. He claimed that Domains section does not take calls. Then I repeatedly asked to speak to his manager. He repeatedly deflected my request, claimed no manager available right now, his line is the same line that looks after Domain section problems etc etc. Excuse after excuse. Then I was put on hold for about 5 minutes. Paul then claimed that a Ellen Nava will call me in 30 minutes. Nothing has happened since. 7. On 27 Feb 2025 0934hrs I emailed the support address describing what just happened. Nothing has happened since. Today Monday 03 Mar 2025 is the 3rd working day / 5th calendar day after my email to the support address. There has been no phone call from Ellen Nava. There has been no acknowledgement email from the support aaadress. There has been no acknowledgement email from the domains address. Are these 7 displays of dishonesty, incompetence and laziness acceptable?

F Chen, Singapore
03 Maart 2025

1

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I used to be a Pachosting client before being sold to Vodien. I have been using Outlook for my emails and have been very happy with it. However, Vodien migrated the email hosting to Titan Mail in June 2024. During the migration period, we encountered numerous technical problems. Despite sending many emails to Vodien asking for help, we received no responses at all. Worse still, when it came time for contract renewal in July 2024, Vodien's customer service confirmed multiple times that I could continue using Outlook Mail under webElite because I did not want to switch to Titan Mail as it was more expensive and i also paid for the hosting website. It was not until early September 2024, when I could not receive any incoming emails, that we followed up with Vodien. They then informed me that we could not use Outlook Mail under webElite due to a technical issue. Vodien misled us into entering a contract and failed to deliver the required services, and even worse, they did not inform us of these issues. It turned out that I had to pay extra to upgrade to Titan Mail. I thought all the issues had been resolved until one day I found that I could not access my website. When I called customer service, they told me that the extra money I had paid was only for Titan Mail and did not cover the web hosting plan, which was clearly outlined in the initial contract from July 2024. Vodien breached the contract not once but twice and misrepresented the terms of the service contract without delivering the services promised. It took me a long time and considerable effort to get customer service to answer my calls; their service was extremely poor. A lack of support, a lack of communication, failure to uphold their service commitments are my final conclusions about this company.

anonymus, VS
20 November 2024

1

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Rated 1 out of 5 stars VODIEN is A DISHONEST SUPPLIER? VODIEN is , in my opinion, a fraudster. Also operating as Dreamscape and a reseller of Tucows Ascio, they have knowingly double charged me for subscription periods that I have already paid Tucows/Ascio for . My domain expires in 2025 and they have biled me for many previous years that I was not aware of , I feltt threaten with their emails saying my domain would be de activated if I didnt pay and i had forgotten I had paid 10 years till 2025 . Now I have found out and remembered that I have paid my renewal subs till 2025, and they de activated my domain and now DEMANDING SGD216 JUST TO REDEEM MY DOMAIN, WHICH I DO NOT OWE ANYTHING DUE , IN THE BEGINNING!!!! SO , judging by this event that happened to me, VODIEN IS A SCAMMER. ask me for the evidence

amanda gorter, Maleisië
06 Augustus 2024

1

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Rated 1 out of 5 stars VODIEN is A DISHONEST SUPPLIER? VODIEN is , in my opinion, a fraudster. Also operating as Dreamscape and a reseller of Tucows Ascio, they have knowingly double charged me for subscription periods that I have already paid Tucows/Ascio for . My domain expires in 2025 and they have biled me for many previous years that I was not aware of , I feltt threaten with their emails saying my domain would be de activated if I didnt pay and i had forgotten I had paid 10 years till 2025 . Now I have found out and remembered that I have paid my renewal subs till 2025, and they de activated my domain and now DEMANDING SGD216 JUST TO REDEEM MY DOMAIN, WHICH I DO NOT OWE ANYTHING DUE , IN THE BEGINNING!!!! SO , judging by this event that happened to me, VODIEN IS A SCAMMER. ASK ME FOR THE EVIDENCE.. I SHALL SUPPLY IT.

anonymus, Maleisië
06 Augustus 2024

1

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Emails are never answered. Tickets auto closed even when problem are not resolved. Phone calls are never answered. Good luck to u if u still insist.

anonymus, Singapore
09 April 2024

1

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Be careful about their auto renewal. It is auto set to on. Make sure you turn it off immediately if you do sign up. It may come back to haunt you otherwise. They will not refund you even if you do cancel it immediately upon receiving the invoice. Very bad.

anoymus, Singapore
08 Maart 2024

2

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Vodien used to be good back 10 years, but this few years it getting from good to worst Support is very bad and the also like outsource? slow and inexperience ? Same as this every time when we submitted an problems, there will be no respond. you just need to wait and wait until you call them. once time it take 4 weeks for them to resolve and between that, you have no reply and respond from Vodien support. Not recommended , want to charge expensive plan but yet support suck like hell

anonymus, Singapore
05 Januari 2024

1

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