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Expensive
Not -24/7 support. I have ended up with the wrong name, and of course, it can only be fixed with an upgrade, absolutely false. Im not allowed to advertise or have affiliate products. I didn't get the plan I wanted, checkout sent me to their most basic plan instead of intermediate. Above all this site hasn't been set up by a professional.
Expensive and if you wanna migrat your website they don't give you information and you can't migrat it. they oblige you to still with them the best way to go away from them to import manually all information and pictures and choosing another company cheaper and more support
I purchased a site for my band. Had a lot of trouble getting it set up with my existing hosting and such. I finally gave up and let them keep my money without any question. (I paid for the year). I was unaware they automatically set me up for autorenewal. This year I was charged even more than I was charged last year, of ra service that didn't work for me and I don't use. When I reached out, They said they couldn't help me, then offered me a partial refund. Really shady way to do business. I would stay far away form this scam site.
Last year in October I have purchased a Advanced Package for 12 Month but I only used their services for 3 days in the whole year but I was ok with the 92 euros payed for nothing but this year they automatically renewed without announcing me and I only found out looking at my bank extract. I have contacted the billing department and the answer is the following
"Kindly note that when purchasing a product from SITE123 you agree to our terms of use.
The system has a default auto-renewal option as specified in section 11-Payment Policy, clause 6:
"By entering into this Agreement with SITE123 and by purchasing any SITE123 product, you acknowledge and agree that the products shall automatically renew in accordance with the above terms. You may turn off the auto-renewal option for any product at any time via your User Account >> Billings & Payments or by speaking with our SITE123 Customer Service team."
The renewal date of a premium package occurs 7 days prior to the original date ordered since the plan expires on the day itself.
Please know that the auto-renewal system is a protective measure in order that your website is not taken down unexpectedly unless you expressly set it to not renew.
Since you have not disabled the auto-renewal option prior to the renewal date, you were charged. I am very sorry, but renewal payments are not refundable, according to section 11-Payment Policy, clause 10:
"Refunds for all renewals, manual renewal and auto-renewals, of any service, are not provided."
PLEASE TAKE CARE to their terms and conditions because they don't want to give money back even between the renewal and today when I'm writing this review there is not even 1 month passed.
Answer from Site123 on my feedback on Trustpoint
Hello Mirela,
Thank you for taking the time to review our platform and services.
Please note that you did not receive notifications since your auto-renewal on your account was set to ON.
As stated, the auto-renewal is there to prevent an unintended loss of service and it can be canceled in any time.
I understand that you applied and received a refund for your purchase.
We are sorry that it didn't work out for you. Should you change your mind in the future, we will be happy to have you back as a customer.
Best Regards,
SITE123 Team
The customer is left alone without any help. I have been asking for help for 4 days. Despite assurances of 24/7 service, none of the three technicians helped me. Despite the logins and passwords sent, I do not have an active page so far. In my opinion, they are scammers who have cheated the money and did nothing to make the site work. I do not recommend it.
Klient pozostawiony sam sobie bez żadnej pomocy. Od 4 dni proszę o pomoc. Mimo zapewnień o obsłudze 24/7żaden z trzech techników mi nie pomógł. Mimo przesłanych loginów i haseł do tej pory nie mam aktywnej strony. W mojej ocenie są oszustami którzy wyłudzili pieniądze i nie zrobili nic żeby strona działała. Nie polecam.
They don't warn you when they're going to take payment and they don't tell you what you'll be paying but will only show you a previous invoice. If you want a refund, forget it. They won't do it.
I've just lost every penny in my bank account thanks to their payment yesterday and they have denied me a refund even though I've canceled their services. Their customer service is terrible and you can only message them and when asking for help they parrot their policies back at you or give you very complicated instructions or just give you email addresses that lead nowhere.
I've come to the conclusion that all the good reviews they've got are either people who work for them or those paid to give good reviews. They're rubbish....save your money and go somewhere else.
I spent one whole day uploading pictures and logos only to find out they did not offer IDX or MLS features which you have to have for a Real Estate website. It was really easy to figure out and maneuver around and I was loving the company until then.
You must be aware that the first year is free, but the second year you get billed to your credit card without notifying you first. As soon as I saw this I tried to cancel, but could not cancel. I have cancer and my daughter talked me into a blog to cope. I got too sick to continue it. Now I get to pay over $ 100. that I can not afford, for nothing!!
