Total Server Solutions 評判 2024 – 他のユーザーの意見は？

I closed down my hosting account back in March 2020. I went through the process of closing the account. Support ticket. Changed Credit Card information. Notified accounting. Almost every week now, I get a voicemail from them (an India call center), telling me that my account is overdue and I should call them and pay the bill. I would NEVER give my credit card information to anyone with a foreign accident. They are relentless in the phone calls. Stay Away for them for your hosting needs. There are plenty of other places that are much better.

John Patrick, 米国
2024年12月21日

1

レビューに返信 返信する

I originally was hosting with Zero Lag, which was acquired by Total Server Solutions. After the acquisition, my site would go down 2-3 times per month resulting in lost revenue. After enduring over a year of these site outages, I ultimately decided to move to a new host. Total Server Solutions refuses to release us from our contract despite a clear breach of contract since they were not providing reliable service. I feel like I gave TSS very adequate time to sort out the issues before I moved to a new provider. Very disappointing that after the documentation of trouble tickets they still feel entitled to monthly service fees until the expiration of the contract. I would highly recommend choosing a different hosting provider.

Shane Holland, 米国
2024年12月21日

1

レビューに返信 返信する

BUYER BEWARE!!! Will use malicious sales tactics to keep you as a customer despite properly giving them notice based on their terms of service. I had been a customer to one of the companies they bought out since 2016. Now want to cancel in 2020 and will do anything in their power to keep you as a customer. Omar account manager is a total incompetent, who has no clue about contract law. Other hosting companies out there that are much better and more professional.

Freddie Cernuda, 米国
2024年12月21日

1

レビューに返信 返信する

Warning! Don't enter a contract with Total Server Solutions. They bought out ZeroLag which I had a hosting contract with. After more than 4 years on the same (now outdated dedicated servers) I informed them I wanted to cancel my hosting services. They informed me that the original 2-year contract automatically renews every year for another 12 months. They said they could cancel my hosting but I would have the pay the remaining hosting cost through to the anniversary of my account which is more than 6 months worth of hosting. Instead of focusing on providing a good product and customer service, they are shaking people down by trying to make it difficult for you to cancel hosting contracts. There are a lot of very good and ethical hosting companies out there - no need to host with Total Server Solutions with their shady practices.

Mark, 米国
2024年12月21日

1

レビューに返信 返信する

Total Server Solutions is a horrible company. Their tech support was awful. It took more than a week to install a simple SSL certificate and more than a week to finally open a firewall to connect to a server via RDP. Moreover, they try to withdraw money from the company's account without any prior authorization. What a crook! Stay away from this company!

Ethan, 米国
2024年12月21日

1

レビューに返信 返信する

I am an IT Pro. The response of the support team is really bad. I sent an email to them on Jun 18, 2019, and today is Jun 24, 2019. Still no answer. Any time I call them they ask me to send an email to them and hang up on me. I wish there was something less than one for rating.

Amir Eskandari, 米国
2024年12月21日

1

レビューに返信 返信する

Total Server Solution purchased my hosting provider Zerolag. The transition from Zerolag to Total Server Solution (TSS) has been painful. I feel like I get no personal support no visibility into my environment and I have to make a support ticket to communicate with Billing, sales, support, or anyone. No phone number or email addresses. Three months ago we had an urgent need to double our server environment. It took them three weeks of back and forth through a support ticket and I finally received a phone call and they delivered a quote. In that same time, we had another company (Nexcess) stand up a completely new environment (7 servers) and we completely migrated off TSS. We are still locked into a contract so my suggestion is if you want to try TSS out don't be like me and get locked into a long contract. In our time of need, they were not available.

Roger, 米国
2024年12月21日

1

レビューに返信 返信する