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bad service
Nobody answers you. We unsubscribed in August 2020 and are still withdrawing the money to our credit card today. We asked for an explanation and a refund but no one answers us ... it seems like a scam they tell you they will answer you but they don't.
I signed up for the service and didn't use it. I cancelled about 3 months later. That has been over a year and a half ago. Just saw that they have been billing me for services and will not cancel because I don't have the correct email address on the account. I do have the correct credit card number however. They do not have a number to call, and they will not call me.
The biggest standouts are BY FAR the professional looking designs, simplicity and the customer support. I can't believe someone posted about poor support!! Not my experience AT ALL.
I'm new to landing page building so I needed a bunch of help and support was incredible.
I embedded a Survey Monkey survey that wasn't loading properly in Safari browsers and the support team at InstaPage took the lead and emailed customer support at Survey Monkey FOR me! They were always one step ahead and response time was ultra quick.
I've been using Instapage for a few months now. First landing page worked well - but the second one has never worked (no conversion data recorded). A "conversion" to me for this page was the user clicking a link... not a big deal right? It has never worked.
I raised this issue with their support team about 3 weeks ago.. after 5 emails I managed to convince them there was a bug with their pages. They responded to agree there is a bug and said they will try to fix it.
They didn't thank me or offer anything in return.
What good is a landing page that doesn't record visits or clicks!? What a pile of rubbish. I will be asking for my money back.
All in all, Instapage is great for a stand alone company in a small to mid-size market without much time or investment in technology. That being said, it does require a bit more time investment than expected and there are likely more issues you will have to resolve so don't consider this an easy solution for your first landing page. Perhaps for a real estate agent or beauty shop but beyond these mom and pop businesses Instapage lands flat on its face in competing against products from some of the enterprise leads such as Marketo, Pardot, and Adobe. In fact, there are many free applications out there that can do generally 95% of what instapage can do. Also, many of the value propositions this service seeks to provide are not as easy as initially stated. Read carefully and be sure you know what you are getting into before doing a yearly contract. It would be great if it allowed for a more robust trial period but even with this you will find that the time investment is probably not worth the cost savings you would get after considering other options. My recommendation: Keep shopping there are much better services and applications for landing pages out there and you should only have to ask 2-3 marketing professionals and you will find out. None of those individuals will list Instapage as a solution for landing pages.
I have wasted my time on building the "free" page but after passing my details and transferring it to WP they ask me to upgrade, obviously not for free and it is not the best price either!
Feeling disappointed and not going forward with their services.