Fiverr Business Review: Everything You Need to Know in 2024

Fiverr Business Has All the Tools You Need to Outsource and Manage Talent

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Fiverr is one of the best freelance websites in 2024, and there’s no indication that will change any time soon. But what about Fiverr Business? How is it different, and is it worth signing up for a new account?

Fiverr Business lets you find multiple freelancers on the platform and build a team to work on bigger projects. Although it shares many familiar features with regular Fiverr, Fiverr Business is a different service with tools for coordinating team members and keeping tabs on your budget.

Fiverr Business is easily accessible via the regular Fiverr menu. Log in to your existing Fiverr account, click on your profile picture, and select Fiverr Business. If you decide to switch back to a personal account, you can easily do so through the settings.

I tested all the tools Fiverr Business offers to see if they could increase our output and boost productivity – spoiler alert, they definitely did! If you’re working with small teams and tend to outsource talent often, you’ll love this new iteration of Fiverr – did I mention that it’s free?

The ability to assign different projects to team members while also making sure I have complete control over the budget was what did it for me.

Within a few days, we had created our own little list of experienced freelancers that were always a click away. And knowing that I was drawing from a pool of hand-vetted freelancers was a huge relief.

You might not need all these features if you only hire freelancers occasionally. In that case, a regular Fiverr account will do just fine.

Everything You Need to Manage Your Team

Things can get messy if you purchase gigs on Fiverr regularly and multiple people use your account. Fiverr Business comes with all the functionality you’d expect from Fiverr, with the addition of several helpful management tools that speed up processes.

With the exception of Upwork, I don’t know of any other freelance website offering that many free tools. Even if you’ve never used Fiverr, you can sign up for a new Business account and start collaborating on projects right away.

All of Fiverr’s Familiar Tools and Features

If you’re switching from Fiverr’s regular marketplace, you’ll be pleased to know that all of Fiverr’s tools have been migrated over to Business. We’re talking advanced filters, an easy-to-read seller ranking system based solely on client feedback, a responsive mobile app, and more.

Fiverr’s solid buyer protection policies are also in effect here. If a buyer is unresponsive, you can cancel and get your money back – no questions asked. Your funds are only released after your order is delivered. And if things go south, you can still file a dispute within 14 days of marking your order as completed.

Vetted Freelancers

Like on Fiverr’s regular marketplace, users searching for gigs on Fiverr Business can access thousands of freelance profiles. But not all Fiverr freelancers make it to the business catalog.

Fiverr claims that only the best listings appear in searches performed by Business accounts, and I can confirm that’s true. All the gigs I came across looked professional, with clear descriptions and package outlines. Note, however, that the Business catalog isn’t populated just by freelancers with the Pro-verified badge* – well-performing gigs by non-Pro sellers also pop up here occasionally.

*Fiverr freelancers with the Pro-verified badge are high performers that have been vetted by the Fiverr team.

Yeah, it’s confusing. If you only want to view gigs by Fiverr’s hand-vetted freelancers, remember to toggle the Show Pro services first switch. It’s located right next to the filter options.

Management and Collaboration Tools

On Fiverr Business, you can invite team members to collaborate. Once you’ve shared an order with them, they’ll receive notifications every time you leave a comment or request feedback. You can easily communicate about outsourced projects without leaving the platform, which can be a huge timesaver.

The administrative tools give you complete control over who can access which projects, and you can easily keep track of your spending via an easy-to-read dashboard. It’s also possible to set a shared budget. If you do so, eligible team members will be able to use the company’s credit card to purchase gigs – up to a limit.

If you tend to delegate tasks to smaller teams (4-5 people), these tools will speed things up.

Success Manager and Dedicated Project Partners

All Business accounts are assigned a success manager who’s available from day one to answer questions and help you connect with the right talent. This service is free.

As a Fiverr Business user, you can also connect with approved Project Partners who can help manage complex projects and build your team of freelancers. Some projects require more than one pair of eyes, and a little help from an expert can go a long way. Bear in mind that these experts charge 12% of your project’s total budget.

Our tasks were relatively straightforward, and we didn’t feel the need to turn to Fiverr’s dedicated Project Partners, but the fact that the option is there is good news.

Fiverr Business Features at a Glance

As Easy as It Gets

Much like Fiverr, Fiverr Business is a freelance platform designed with ease of use in mind. All the tools work together to help you search, find, and hire the right professionals for the job in record time. The Business version of the software has added functionality to help you stay on top of larger projects.

Customized Search Filters

Services on Fiverr Business are divided into 12 main categories:

• Graphics and design
• Writing and translation
• Programming and tech
• Digital marketing
• Data
• Video and animation
• Voice and audio
• Photography
• Business
• AI services
• Lifestyle
• End-to-end projects

Of course, there are many subcategories to choose from. Depending on the section you land on, Fiverr will offer customized filters based on your specified niche.

For example, if you select Website Design under Graphics and Design, you can filter your options based on your website type and the builder/tool you want your freelancer to use. Without any filters applied, Fiverr came up with over 25,000 gigs. After specifying I wanted a business promotion in Figma from online top-rated sellers only, I brought the number down to about 60.

Post a Request

Profile searching isn’t exactly fun, especially when you’re short on time. With Fiverr Business, you can post a request, specify your project’s requirements, and have Fiverr help you with your search.

For best results, you can actually – and probably should – combine requests and regular searching. I usually post my request first (it’s free), and only then do I start looking at profiles on my own. That way, I usually find someone with the perfect skillset and qualifications in less than 15 minutes.

Save Freelancers

Fiverr Business’s Freelancer Management Page allows you to manage, contact, and order again from your go-to freelancers. You can easily create new lists of freelancers for current or upcoming projects by navigating to your profile accounts and clicking on the Lists option from the dropdown menu.

Even if you’re not great at keeping things neat and organized, Fiverr Business will give you personal freelancer recommendations to add to your lists. These are usually freelancers you (or your team members) have worked with before.

Quick, Friendly, and To-The-Point

As a Fiverr Business user, you can contact support through live chat or by submitting a ticket via the platform’s help center. Customer support is available Monday to Friday, 9 am to 5 pm EST. I found that, although not available 24/7, Fiverr Business representatives are quicker and more responsive than regular Fiverr agents.

I first contacted the support team via live chat early on a Monday morning. I asked:

“Is Fiverr Business free forever?”

I escaped Fiverr’s chatbot (ha!) and connected with a human representative in less than a minute. Alistair was friendly and answered my question without hesitation. Fiverr Business wasn’t always free, so this is a step in the right direction. Smaller businesses can now test everything the platform has to offer without having to worry about their budget.

A few hours later, I submitted a ticket through the help center. My question was:

“Are all freelancers vetted on Fiverr Business?”

Drea got back to me about an hour later. She was honest and told me what I already knew: Not all gigs that appear on Fiverr Business are hand-vetted by Fiverr. If that’s something that worries you, make sure to turn on the Pro-verified filter when searching for freelancers.

Lastly, I should mention Fiverr’s extensive knowledge base, which covers a wide range of topics on orders, payments, and management tools. You should be able to find answers to most of your questions there.

Fiverr’s customer support has always been great, but representatives seem to be even more attentive to Business users. I’m pretty impressed!

Fiverr Business Is Now 100% Free to Use

Fiverr Business used to cost $149 but is now completely free – all of Fiverr’s collaboration and freelancer management tools are now available to all users. You only pay once you find a suitable candidate and purchase one of their gigs.

What about fees? Fiverr will charge a 5.5% service fee on top of your order’s total, which is much cheaper than most other freelance platforms. If you buy something under $50, Fiverr will charge an additional $2 small order fee. For example, a gig priced at $10 will cost you 55¢ + $2 = $12.55.

Overall, Fiverr’s prices are very reasonable, and you can get serious work done with just a few bucks. Sure, experts and Pro-verified freelancers often charge more than small businesses can handle, but exceptional results don’t come cheap. Still, hiring experts via Fiverr is not as expensive as outsourcing your projects to traditional agencies.

Fiverr automatically converts prices to your local currency and accepts all major credit cards, as well as payments via PayPal, Apple Pay, Google Pay, Boleto, Giropay, and more.

I always feel safe when I purchase gigs on Fiverr Business because my money isn’t released to the seller until I’ve diligently reviewed and approved the work. When something’s not quite right, I found that a quick chat with my seller is usually more than enough to solve the issue.

Fiverr also issues credit and direct refunds, but you must contact the support team as soon as you realize there’s something wrong with your order.