Form2Pay Review 2024: Solid Form Builder with MAJOR Drawbacks

1

Decent Form Builder, but It’s Dated and Limited

Form2Pay used to be known as Form2Go. It’s been around for more than a decade and was designed to make creating online forms a simple process for businesses and managers.

It’s marketed as an “easy and most advanced multilingual form builder.” Maybe that was true back in the day, but better, more functional, multilingual form builders are available now. Form2Pay is theoretically available in over 100 different languages – but it uses Google translate for these features.

It doesn’t have a lot of powerful features, but there are some stand-out aspects, like the payment integrations you can use without having to subscribe. If you do want to upgrade, it offers two plans – Business and Premium.

What you want to know, of course, is whether Form2Pay can handle your business form needs, or if you’d be better off with one of the alternatives, like Ninja Forms. Let’s take a closer look.

Adequate Templates, but They Don’t All Work

With Form2Pay, you have the option of creating a blank form, starting from a predefined template, or using one of your existing forms as a template. There are around 35 templates to choose from, arranged in categories including contacts, registrations, surveys, lead generation, community, education, and healthcare. All templates are available on both the free and paid plans.

All forms built using Form2Pay are mobile responsive – whether you use a template or build a form from scratch. They’re also completely customizable, so you can change form fields and styles, including backgrounds, fonts, colors, and buttons.

The biggest issue with Form2Pay’s templates, however, is that not all of them work. For example, there are two blank templates in the survey category named “test template.” Additionally, there’s only one template in the marketing category, and it’s completely blank except for a Submit button.

Robust Set of Features for Straightforward Form Building

Form2Pay’s feature set isn’t the most comprehensive – but if you’re looking for a solid form builder that doesn’t come with a bunch of advanced features you might never use anyway, it could be the right solution for you. These are some of its more interesting features:

• Submission details via email – Get form submission details direct to your inbox (limited to 10 emails per month on the free plan, unlimited on paid plans).
• SMS notifications – If you have a paid plan, you can receive SMS notifications when a form is completed (though you’re limited to 10, with further SMS notifications requiring the purchase of an SMS pack).
• Autoresponder – You can have an email automatically sent out when a form has been successfully submitted (paid plan only).
• Google Analytics integration – Connect your forms with Google Analytics for easy analysis (again, paid plan only).

There are 17 form field types you can use, including personal details, images, dropdown box, checkbox, and radio buttons (to select just one answer). The options are relatively limited compared to some form builders (read our JotForm review, for instance) and it’s missing some features you might want as your business grows, such as rules and logic. You can, however, have unlimited form fields and unlimited forms on all plans (including the free plan).

Payment Integration

The payment integration has to be Form2Pay’s standout feature because, while many form builders offer it, it’s very rare to find it included in free plans. Admittedly, you only get two payment submissions on the free plan, but at least you can try this feature out to see how well it will work for your business.

The payment merchants are pretty limited, however (although they’re all available whether you’re a free or paid user). PayPal Standard and 2co are offered as “redirected” merchants (where customers are taken to a third-party website to complete the transaction) and PayPal Website Payment Pro and Authorize.net are available as “integrated” merchants.

Setting up the integrated options is more complicated, requiring you to configure your payment merchant and obtain API keys, so unless you really need to use an in-form payment method, I’d recommend PayPal Standard.

Promotion Settings

You can use Form2Pay to set up promotional-type forms – for example, a form-based prize draw entry that you can promote on social media. The settings are really straightforward and you can set up time-limited forms (with opening and/or closing dates) or result-limited forms (where you set a maximum number of form entries). You can use this feature on free and paid plans.

Forms in Other Languages

Form2Pay offers a simple language selector at the top of the page. Over 100 language options are available – and you can use this feature on free and paid plans.

The translation engine is powered by Google and will translate the whole website into your selected language – just keep in mind that this will be a machine translation.

Straightforward and Beginner-Friendly

Because Form2Pay doesn’t have particularly advanced features (e.g., no support for third-party integrations), building a form is pretty simple.

It’s a step-by-step process, with each part clearly visible in the left-hand menu to make navigation easy.

Click-to-Edit Form Editor

Instead of a drag-and-drop editor, Form2Pay offers a more basic click-to-edit editor – and all you have to do is follow the instructions. There are buttons for moving form fields up and down, and Click Here labels that allow you to control the location of new fields.

This type of editor is designed with beginners in mind. If you have a bit more experience, however, you might find it too restrictive – or get frustrated with hitting a button to move fields up and down rather than dragging them where you want.

Simple Ways of Sharing Your Form

When it comes to sharing your form with others – whether you want to share it to your social media pages, email a link to your subscribers, or embed your form on your website – Form2Pay has a number of options.

If you’re seeking a user-friendly form builder to enhance your marketing toolkit, consider exploring FormSite. The platform offers a clean, smart, and professional interface, alongside its basic and insipid elements. This isn’t necessarily a disadvantage, as the service is designed for professional-level users. However, it highlights the distinction between straightforward user-oriented sites and more engaging, stylish ones.

In-Editor Help – But There’s a Problem

Having in-editor help is useful if you’re a beginner, and Form2Pay uses tooltips to guide you in the process of building your form. However, not all “help” links work, and one leads straight to a 404 error. That’s disappointing.

Form2Pay has a knowledge base with a variety of detailed step-by-step tutorials. However, the knowledge base is not searchable, so if you can’t find what you’re looking for in the article links, you’ll have to reach out to support.

If you’re on a paid plan, you get priority support, though Form2Pay doesn’t make it clear what this actually means. On the paid plans, you can also use live chat support, while free users are only able to access ticket/email support.

Form2Pay doesn’t publish its support hours, so I sent a message to ask. I’m still waiting for a response, and it’s been weeks – so keep in mind that the quality of support isn’t great for free users.

In addition to its free plan, Form2Pay has two paid plans – Business and Premium. The biggest difference between the two paid plans is the number of payments you can accept. The Business plan limits you to five, while the Premium plan gives you unlimited payments – so if you’re looking at Form2Pay because of the payment processing, you’ll need to upgrade to Premium.

Upgrading is easy, and all major credit cards are accepted. There’s also a 30-day money-back guarantee.

Compared to other (more advanced) form builders like Cognito Forms, Form2Pay’s plans seem expensive – and the Premium plan’s monthly fee is out of the average user’s price range, too.

The free plan allows you to create unlimited forms and form fields, but the number of entries you can receive is limited. You’re also limited to three reports and just ten form submissions emails, and you won’t be able to use some of the advanced features, like the autoresponder and Google Analytics integration.