At TOS Technology Ltd., outsourcing is more than just delegating tasks—it’s about forging long-term, strategic partnerships rooted in innovation, transparency, and customized solutions.
In this exclusive interview with
Website Planet, CEO Shehab Ahmed reveals how TOS stands out in a crowded market by aligning cutting-edge technology with a deeply client-centric approach. From transforming underperforming e-commerce platforms to delivering robust server infrastructure, TOS is driving real business impact across industries.
Discover how their commitment to quality, communication, and continuous innovation is reshaping the outsourcing experience.
What sets TOS Technology Ltd. apart from other outsourcing providers in the market?
At TOS, we distinguish ourselves through our client-centric approach, combining cutting-edge technology with a highly skilled, adaptable workforce. Unlike many providers, we prioritize building long-term partnerships over transactional relationships, ensuring we deeply understand your business goals.
Our commitment to transparency, customized solutions, and proactive communication means you’re not just outsourcing tasks—you’re gaining a strategic ally dedicated to your success. We also leverage advanced analytics and process optimization to deliver measurable results, setting us apart in a crowded market.
How do you ensure the quality and efficiency of the services you provide?
At
TOS Technology Ltd., we combine the agility of a focused team with robust processes to deliver high-quality and efficient services. Our approach starts with rigorous quality control frameworks, which include clear standards tailored to your needs—whether it’s pixel-perfect web designs, 99.9% server uptime, or error-free domain setups. We use automated tools, like code linters for web development and real-time server monitoring dashboards, to catch issues early, while our experienced team conducts manual reviews for precision.
Efficiency comes from our streamlined workflows. We assign project managers to each client, ensuring seamless communication and accountability. For example, when building a website, we follow a structured process—planning, design, coding, testing, and launch—with defined timelines to keep things on track. Our team allows us to stay nimble, so we can quickly adapt to your feedback or project changes without bureaucratic delays.
What industries do you primarily serve, and how do you tailor your services to their specific needs?
At TOS Technology Ltd., we primarily serve industries such as
e-commerce,
small and medium-sized businesses (SMBs),
corporate enterprises,
digital agencies, and
tech startups, all of which rely on high-performing websites and robust server infrastructure to thrive in a digital landscape. Our expertise in web development—covering e-commerce websites, business websites, and corporate websites—and server support, including VPS and dedicated servers, allows us to deliver solutions finely tuned to each industry’s unique demands.
Our tailoring process begins with a deep understanding of your industry’s goals and challenges. For instance, we prioritize security for e-commerce servers with DDoS protection, while corporate clients get advanced backup protocols. In web development, we align designs and functionality—whether it’s a sleek business site or a robust corporate platform—with your target audience and operational needs.
At TOS Technology Ltd., we don’t just deliver websites and servers; we craft solutions that drive your industry-specific success.
How do you stay ahead of the curve in the fast-evolving outsourcing industry?
In the rapidly changing outsourcing landscape, TOS stays ahead by blending innovation, agility, and a deep understanding of our core services—web development for any web-based customized solution, e-commerce, business, institute, and corporate websites, and server support through VPS and dedicated servers. Our team gives us the flexibility to adapt quickly while maintaining the expertise to deliver cutting-edge solutions for industries like e-commerce, SMBs, corporate enterprises, digital agencies, and tech startups.
We prioritize
continuous learning to keep our team at the forefront of industry trends. For web development, this means training on the latest frameworks like React or Next.js for faster, more interactive sites, and mastering platforms like Magento or Shopify to enhance e-commerce functionality. For server support, we stay updated on advancements in cloud technologies, containerization (e.g., Docker), and cybersecurity protocols to optimize VPS and dedicated server performance.
Technology investment is another cornerstone. We leverage automation tools for faster website testing—ensuring e-commerce sites handle high traffic without glitches—and use AI-driven analytics to monitor server health, predicting issues before they impact uptime. This proactive approach keeps our clients’ online presence seamless, whether it’s a corporate website or a startup’s app backend.
We also track
industry-specific trends to anticipate client needs. For instance, with e-commerce shifting toward headless commerce, we’re building decoupled architectures to give retailers flexibility. For startups, we focus on scalable server solutions that align with their growth trajectory. By collaborating with digital agencies, we stay attuned to creative trends, ensuring our web designs remain visually competitive.
Client feedback drives our evolution. We regularly gather insights from our partners—whether an SMB needing a budget-friendly site or a corporate client requiring enterprise-grade servers—to refine our processes. This ensures we’re not just keeping up but setting the pace.
Finally, we stay connected to the broader outsourcing ecosystem, monitoring shifts like the rise of hybrid cloud hosting or demand for sustainable web practices. By combining these insights with our nimble structure, TOS delivers forward-thinking solutions that keep your e-commerce platform, business website, or server infrastructure ahead of the competition.
What are the most common challenges clients face when outsourcing, and how do you address them?
Clients often encounter challenges like communication gaps, quality concerns, loss of control, and unexpected costs when outsourcing. At TOS, we tackle these head-on. We bridge communication gaps with regular updates, dedicated points of contact, and tools that align with your preferred channels.
To ensure quality, we set clear expectations upfront and use performance metrics to maintain high standards. We mitigate the “loss of control” feeling by keeping you involved in key decisions and providing full transparency into our processes. As for costs, we offer detailed pricing breakdowns and flexible models to eliminate surprises, ensuring you get value without compromise.
Can you share a success story where your services significantly impacted a client’s business?
At TOS Technology Ltd., we’re proud of the transformative impact we’ve had on our clients, and one standout success story involves an e-commerce retailer struggling with an underperforming WordPress website. This client came to us with a site plagued by slow load times, declining search engine rankings, and severe security vulnerabilities—having been hacked and spammed repeatedly. These issues were hurting their customer trust and sales, threatening their business during a critical growth phase.
Our team at TOS took a comprehensive approach to turn things around. After assessing their needs, we recommended rebuilding their e-commerce platform from the ground up using the Laravel web framework, known for its speed, security, and scalability. We meticulously planned the migration to preserve all their existing products, customer data, and key features, ensuring no disruption to their operations. Crucially, we implemented a URL preservation strategy, carefully redirecting old links to new ones with 301 redirects to maintain their hard-earned SEO rankings.
To address the security issues, we built the new site with robust protections, including secure coding practices, CSRF tokens, and input validation native to Laravel, alongside regular security patches. We also deployed the site on a high-performance dedicated server optimized for speed, with SSD storage, CDN integration, and caching mechanisms to ensure lightning-fast load times. This server setup eliminated the bottlenecks of their previous hosting environment.
The results were game-changing. Within weeks of launching the new site, page load times dropped from over 5 seconds to under 1.5 seconds, creating a seamless shopping experience. The improved speed, combined with our SEO-focused migration, boosted their search engine rankings, moving key product pages into the top results on Google. Enhanced security measures restored customer confidence, with no further incidents of hacking or spam. Most importantly, the client saw a 45% increase in sales within the first quarter, driven by higher traffic, better conversions, and repeat purchases from satisfied customers.
This project showcases how TOS’s expertise in web development and server support can transform challenges into opportunities. By delivering a fast, secure, and SEO-optimized e-commerce platform, we didn’t just fix a website—we helped our client grow their business and reclaim their competitive edge.
Find out more at:
www.tos.com.bd
