Founded in 2023, Safaricloud emerged to fill a crucial gap in West Africa’s digital infrastructure—offering reliable local web hosting and cloud services where few existed.
In this exclusive interview with
Website Planet, founder Metushelah Mougnin shares how the company has grown into a trusted tech partner in Côte d’Ivoire by staying focused on service quality and customer-centric solutions. From 24/7 multilingual support to flexible local payment options, Safaricloud is making digital transformation more accessible for businesses across the region.
Looking ahead, the company aims to strengthen its infrastructure and expand across West Africa.
What motivated the founding of Safaricloud, and how has the company evolved since its inception?
Safaricloud was founded in 2023 in response to a clear need: the lack of reliable local web hosting and cloud service providers in West Africa. As demand grew for quality digital infrastructure, we launched Safaricloud to meet this challenge head-on.
Since then, the company has steadily grown, establishing itself as a key player in Côte d’Ivoire by staying close to customer needs and continuously evolving its services.
How does Safaricloud differentiate itself from other web hosting and cloud solution providers in Côte d’Ivoire and the broader African market?
Our differentiation is built on three essential pillars:
Service quality: We place reliability and performance at the heart of our mission. Our infrastructure ensures high availability and strong stability for our clients’ websites and applications.
Premium and accessible technical support: At Safaricloud, technical support is free, responsive, and available 24/7. We use communication channels widely used across Africa (WhatsApp, phone calls, email) to ensure all our clients have easy access to assistance.
Local and flexible payment options: We offer locally adapted payment methods such as mobile money, in-person cash payments at our offices, and bank transfers—making it easier for clients to subscribe and renew services.
Can you elaborate on the specific services and solutions Safaricloud offers to startups, SMEs, and large enterprises?
Safaricloud supports businesses at every step of their digital journey with a range of tailored services:
- Domain name: We offer hundreds of domain extensions, including Côte d’Ivoire’s ccTLDs (.ci, .org.ci, etc.).
- Secure web hosting: From shared hosting to VPS and custom hosting plans, we provide scalable solutions.
- Business email: A strategic priority for us, since a large portion of local businesses still rely on generic emails (Gmail, Yahoo). We offer branded, secure, and credible email addresses.
- Virtual Private Servers (VPS): For clients needing more control, flexibility, and performance for their projects.
What measures does Safaricloud implement to ensure the reliability and security of the websites and applications it hosts?
We’ve built a secure and robust infrastructure with the following key components:
- Advanced firewalls.
- Intrusion detection and prevention systems.
- Regular backups.
- Strict data privacy policy.
Our priority is to ensure the integrity, availability, and security of our clients’ data at all times.
How does Safaricloud support businesses in their digital transformation journeys within the African context?
Safaricloud goes beyond just offering technical services—we guide businesses throughout their digital transformation. Our dedicated advisory team plays a crucial role in helping organizations:
- Identify the right digital tools.
- Adapt to their specific needs and constraints.
- Build a strong online presence.
Many African companies want to go digital but don’t know where to start. We take it as our mission to educate, advise, and support them every step of the way.
What future developments or expansions can clients anticipate from Safaricloud in the coming years?
As a young and ambitious company, our initial focus is on building a strong foundation in Côte d’Ivoire. Our current goals include:
- Strengthening our local cloud infrastructure for even better performance.
- Expanding our service offerings.
- Gradually entering other West African markets with the long-term vision of becoming a leading web hosting and cloud services provider across the continent.
Find out more at:
www.safaricloud.africa
