When it comes to productivity and utility software, Cisdem stands out by offering a perfect balance of power and simplicity.
In an exclusive interview with
Website Planet, Chaive Tsai shares how Cisdem prioritizes user-friendly design, frequent updates based on real feedback, and a security-first approach. Unlike many competitors, Cisdem ensures that even beginners can easily use its tools while providing advanced features for power users.
With a commitment to continuous innovation and customer-centric development, Cisdem is redefining how productivity software enhances efficiency and security.
What makes Cisdem’s software stand out from other productivity and utility tools on the market?
At Cisdem, we focus on what we call “accessible power.” Our goal is to create software that delivers professional-grade features without unnecessary complexity. A lot of products in the market either sacrifice functionality for simplicity or overwhelm users with overly complicated interfaces. We’ve deliberately designed our software to be easy enough for beginners while still offering the depth that power users need.
Another significant advantage is our continuous improvement cycle. Many companies release major updates every six to twelve months, but we take a different approach. We roll out targeted enhancements much more frequently, allowing us to respond quickly to user feedback and evolving technology trends. This keeps our tools up-to-date and aligned with real-world needs.
The third pillar of our differentiation is that we’ve built what we call a relationship-based support model. While many companies are leaning towards automation, we’ve invested in human expertise. Most support requests receive a response from a specialist within 24 hours. This isn’t just about good service—it’s also a crucial feedback loop that helps us refine and improve our software based on real user experiences.
What really makes us different is how all these pieces come together. Our development isn’t just about adding features—we’re constantly listening to our users. The feedback we get from support directly shapes how we improve our software, creating a cycle where every update makes the experience better. This way, we’re not just throwing in technology for the sake of it—we’re solving real problems and making our tools genuinely more useful and productive.
On top of that, we’re really proud of the certifications and recognitions we’ve earned over the years—they’re a testament to our commitment to quality and innovation:
• Recognized as a High-Tech Enterprise (since Dec 2017).
• Awarded the title of Technology-Advanced Service Enterprise in Changsha (since Mar 2015).
• Achieved CMMI Level 3 International Certification for software maturity (since Dec 2014).
• Certified in Information Security Management Systems (ISO27001) (since May 2014).
• Certified in Information Technology Service Management Systems (ISO20000) (since Sept 2015).
• Certified in Quality Management Systems (ISO9001) (since Dec 2018).
How does Cisdem ensure data security and user privacy in its applications?
Cisdem implements a comprehensive approach to data security and user privacy that’s built into the foundation of all our applications. Our security framework is designed around several core principles:
Our primary security strategy centers on a local-first architecture. This means our applications process and store data directly on the user’s device rather than on external servers. By keeping information local, we significantly reduce exposure to external threats and data breaches. Users maintain complete control over their files and information at all times.
We also practice data minimalism throughout our product ecosystem. We only collect essential technical information required for basic functionality, avoiding unnecessary data gathering. Any optional usage analytics are strictly anonymized and provided on an opt-in basis only. This approach reflects our belief that the most secure data is data that isn’t collected in the first place.
Another critical aspect of our security model is transparency. We provide clear documentation about our data-handling practices and security measures, ensuring users understand exactly how their information is managed. This includes detailed explanations of application permissions and their purposes, empowering users to make informed decisions.
Behind the scenes, we maintain rigorous development standards, including regular security audits of our codebase and strict adherence to industry best practices. Our development team continuously monitors for potential vulnerabilities and promptly addresses any security concerns through regular updates.
This multi-faceted approach to security and privacy reflects our fundamental belief that users should never have to compromise between powerful functionality and robust data protection. By building security directly into our development process rather than treating it as an afterthought, we ensure that all Cisdem applications provide both the tools users need and the peace of mind they deserve.
Which Cisdem product is the most popular among users, and why?
Among all our productivity tools, Cisdem Duplicate Finder is by far the most popular. And it’s easy to see why—managing duplicate files is a common struggle, especially for Mac users.
What really sets Duplicate Finder apart is its ability to remove duplicates from Photos (formerly iPhoto) and Music (formerly iTunes) while keeping the original file structure intact—something most other tools don’t offer. That’s been a huge benefit for users who need a reliable and efficient solution.
Another big reason for its popularity is its simplicity. We designed it with a super intuitive three-step process: scan, review, and remove. You don’t need to be tech-savvy to use it, but at the same time, it’s fast and powerful, even when scanning massive media libraries.
Users also love its clean, visually appealing interface. We believe utility software should do more than just work—it should be enjoyable to use.
And we’re constantly improving. Based on user feedback, we’ve added an intelligent auto-select feature that applies custom rules to automatically select which duplicates to delete, saving users a lot of time. We’ve also introduced similar image recognition, which helps users clean up not just exact duplicates but also near-duplicates that clutter up storage.
What’s even more exciting is that Duplicate Finder is now available on multiple platforms—Windows, Mac, Android, and iOS. No matter what device you’re using, you can easily manage and organize your files.
At the end of the day, Duplicate Finder’s success comes from our focus on solving specific problems exceptionally well—rather than creating generic tools with limited real-world impact. That’s what defines Cisdem as a company.
How does Cisdem balance ease of use with advanced features in its software?
At Cisdem, striking the right balance between ease of use and powerful features is at the heart of how we design our software. We take a multi-layered approach to ensure that our tools are simple for beginners but still packed with advanced capabilities for power users.
One key principle we follow is progressive disclosure—we introduce users to the core features first while keeping advanced options accessible but not overwhelming. This way, someone new can get started right away, and as their needs grow, they can naturally explore more sophisticated functionality.
We also put a lot of thought into the user interface design. Instead of burying powerful features under complicated menus, we structure our interfaces so users can discover them naturally through logical navigation.
User feedback is another huge factor. We constantly run usability tests with both casual and expert users to pinpoint any friction points and refine the experience. This ensures that while our software remains easy to use, it still delivers the depth that professionals expect.
Finally, we integrate contextual assistance directly into the interface. Instead of making users dig through documentation, we provide on-the-spot guidance so they can learn about advanced features exactly when they need them.
The end result? Software that grows with the user. A beginner can install something like our Duplicate Finder and start cleaning up files in minutes, while a more advanced user can scan files of a particular type or size for fast scanning or set up an ignore list to keep specific files or folders untouched. This scalability is what makes Cisdem’s approach unique and is something we continue to refine with every update.
What upcoming features or products can users look forward to?
Exciting innovations are on the horizon for Cisdem users! We’re dedicated to creating seamless cross-platform experiences, ensuring our tools are accessible across devices wherever you work. Plus, we’re integrating AI-powered features to make our products even smarter—helping you tackle complex tasks more efficiently.
User feedback continues to shape our roadmap. We’re rolling out updates and new features that directly address user needs, all while maintaining our core commitments to privacy, security, and ease of use. A great example is our recent launch of BitLocker Drive support for Data Recovery in January 2025, demonstrating our focus on evolving user demands.
Looking ahead, we’re expanding to Android and iOS, bringing our flagship products to mobile users for a truly cross-platform experience. Beyond that, we’re investing in cutting-edge innovations, including:
• 4K Blu-ray ripping and AI-powered video enhancement for an even better multimedia experience.
• Advanced document and file-handling tools to streamline workflow management.
Stay tuned—there’s a lot more to come!
How do you approach customer feedback and integrate it into product development?
At Cisdem, customer feedback isn’t just valued—it’s essential to how we develop our products. We’ve built a structured yet flexible approach to continuously gather, evaluate, and integrate user insights into every stage of our software’s evolution.
How We Gather Feedback
We engage users through multiple channels to capture diverse perspectives, including:
• Support tickets for direct issue reporting.
• Social media monitoring and community forums for real-time discussions.
• User interviews to understand deeper, unspoken needs.
This multi-source approach helps us identify both explicit requests and underlying pain points that users may not articulate directly.
How We Prioritize and Implement User Needs
Once collected, feedback is systematically reviewed by our product teams. We look for patterns, prioritizing improvements that will have the biggest impact on users rather than just addressing isolated cases.
Instead of treating user feedback as an afterthought, we’ve embedded it directly into our product planning. Every development cycle includes a dedicated feedback review stage, where engineers and product managers analyze user insights alongside technical feasibility to guide feature prioritization.
A Real-World Example: How User Feedback Shaped the Duplicate Finder
Our Duplicate Finder has evolved hand-in-hand with our users, and their feedback has been the driving force behind every major update:
• All-in-One Scanning & Removal – Users told us they needed a fast, hassle-free way to scan and remove duplicate files. So, we built an all-in-one tool that makes duplicate removal simple and efficient.
• Photos & iTunes Support – Mac users asked for a smarter way to find duplicates in Photos and iTunes without disrupting their file structure. We made sure our removal process was non-destructive, keeping things organized while eliminating duplicates—something that truly sets us apart.
• Support for Multiple Photos Libraries – Some users had more than one Photos Library and wanted to scan them. We listened, and now, multi-library scanning makes it easy to manage duplicates across multiple libraries in one go.
• Smart Auto-Selection – As more users requested a smarter way to select duplicates, we introduced an auto-select feature that lets them choose which files to keep or remove based on time, size, location, and more—giving them full control with just a few clicks.
• Cross-Platform Expansion – With a growing user base, people started asking, “Can I use this on Windows? What about mobile?” We took action. In November 2021, we launched a Windows version, and in 2024, we brought Duplicate Finder to Android and iOS so users can manage duplicates no matter what device they’re on.
This back-and-forth with our users is what makes Duplicate Finder better with every update. We’re always listening, always improving—because great software is built with its users, not just for them.
Closing the Loop
We also believe in “feedback loops”—following up with users after implementing their suggestions to verify that our solutions actually solve their problems. This prevents assumptions and keeps our development tightly aligned with real user experiences.
Our commitment to user-driven development is more than just a philosophy—it’s built into our company culture. Product managers and developers are evaluated on how effectively they integrate customer feedback, reinforcing its importance across our entire organization.
Find out more at:
www.cisdem.com
