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SiteGround may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.
SiteGround has been one of the go-to names in the web hosting industry for quite some time now. It’s known for its ease-of-use (especially for WordPress sites), and beginner-oriented features like free backups, access to a content delivery network (CDN), and free email accounts.
However, SiteGround may not be perfect for everyone, as it’s a bit more expensive than some other budget web hosts, and it might not have all the features you’re looking for. In this step-by-step guide, I’ll show you how to cancel your hosting account and get a refund.
If you’re canceling your SiteGround account because of the slightly higher price for shared hosting, Hostinger is a less expensive alternative that offers free website migrations from any other hosting provider. Or, check out some other options below.
Quick Guide: How To Cancel SiteGround and Get a Full Refund
Log in to your SiteGround account dashboard.
Click Services. In the top menu bar, you should see a link to Services. Click on that to be brought to a page with all of your active services.
Click the three little dots to the right of your hosting plan. This should bring up a context menu.
Click Cancel. Once you’ve clicked the three dots to pull up the context menu, click the Cancel option.
Choose when to cancel your service. Before you can continue, you’ll be asked when you want your cancellation to take effect: immediately, or at the time of your plan’s expiration.
Confirm that your websites will be deleted. If you have any websites up and running, you’ll need to confirm that you understand they’ll be deleted. Click the checkbox, then click Continue.
Provide a reason. You’re almost at the finish line, but you need to provide a cancellation reason. Choose a reason and then click the Continue button.
Click Confirm. You’ll be shown a quick screen confirming your cancellation along with the refund you can expect. If you approve, click Confirm.
My Experience: Here’s How I Cancelled My SiteGround Account
Canceling my SiteGround account was honestly even quicker than when I signed up initially. I managed to complete the entire process in about five minutes, and now I want to share the steps with you.
The first step is to log in to your SiteGround user dashboard.
Then, click on Services.
After clicking Services, click the Managebutton beside your hosting product.
Then, click the three little dots all the way to the right of your hosting plan details, beside the Upgrade button, to bring up a context menu.
In the context menu, click Cancel to bring up the next screen.
At this point, I was about half way through. Choose when you want to cancel your services, thenclick Continue yet again. In this case, I chose to cancel immediately in order to receive a refund.
You’ll be asked to confirm that you understand the risk of cancelling your services and account, as your website will be deleted. Accept the risk by clicking the checkbox, then click Continue.
Before you can finalize your cancellation request, you must select a reason, or choose “Other” to specify one of your own (or to opt out). Provide a reason, then click Continue again.
Finally, double-check your refund amount, then click Confirm. And you’re done!
If your cancellation request was submitted successfully, this is the final screen.
When it comes to shared web hosting, Hostinger consistently scores highly in our testing. The good thing is that even Hostinger’s basic Single shared plan offers 30GB of data – which is three times more than the basic SiteGround StartUp plan (and cheaper, too).
Nexcess presents an excellent hosting choice for e-commerce or WordPress websites, highlighting its prominent managed WordPress service. This service provides you with automatic WordPress updates, continuous malware monitoring, immediate backups, and the added benefit of free website migrations (should you decide to transfer your current site to Nexcess).
InterServer is an affordable shared web hosting provider with a few features that make it stand out from the competition. All of InterServer’s plans include unlimited storage, bandwidth, email and accounts, with a price that remains the same even if you pay on a monthly basis.
To delete your SiteGround website, you’ll need to head over to your account dashboard. From there, you’ll have to find your website, then delete it from the menu. If you’re looking to build another website from scratch (and aren’t sure where to start), you may want to check out our comprehensive step-by-step website-building guide.
How do I contact SiteGround?
You can contact SiteGround 24/7 via phone, chat, and support tickets if you ever need customer support.
Mike has a passion for anything related to web hosting, website creation, and SEO. On his off time, he’s usually headed outdoors, playing his guitar, or browsing Reddit.
Your information regarding cancellation was helpful - thanks a lot for it. However, guys, beware of SiteGround - they did not refund the money if you are not in the initial 30 day-refund period - all they do just immediately cancelling all the subscriptions and a plan you had with them. I call it 'theft' when they did nothing to provide me with an actual help related to their own lack of proper plugins and software configurations what eventually created lots of obstacles for necessary plugins installations/configurations on the site. And I had the highest GoGeek plan with them.. Beware of this Hosting provider!
Olga
June 13, 2024
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Mihail - WSP Team
June 13, 2024
Hi! I'm sorry to hear you had a bad experience with SiteGround. I double-checked their GoGeek plan and it has a 30-day money-back guarantee policy. If you canceled within the first 30 days, you should have got a refund. If possible, I recommend contacting their customer support to see if you can get compensation. Good luck!
Mihail - WSP Team
June 13, 2024
anonymus
November 13, 2022
This was super helpful. I walked through it step by step and had no issues. I was still in the refund window as a new user. Thank you so much!
anonymus
November 13, 2022
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Website Planet Team
November 13, 2022
Hi, thanks for the comment! You're welcome! :)
Website Planet Team
November 13, 2022
Charlene Sipsey
July 24, 2021
Siteground has redone their site and this blog no longer applies. They have taken away the ability to get a refund for a domain renewal and have the toggle hidden to shut off the automatic renewals in a different area instead of the listing of our services. Very sneaky way for them to make things un-refundable.
Charlene Sipsey
July 24, 2021
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vivek
July 24, 2021
how do you get a refund? i'm trying to do that but i can't figure out how. i am an existing customer, and i have a domain, but i don't like the site configuration and want to cancel my account and get a refund.
vivek
July 24, 2021
Kacy
June 25, 2021
Cancelled my subscription but Site ground refuses to refund me stating it is against their policy. They overcharge and then refuse to cooperate.
Kacy
June 25, 2021
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Tammy
March 08, 2021
Hi, I just cancelled my hosting service, but it didn't have the Compensation Method page? Can I assume it'll compensate back to my paying method? I didn't get an email from them confirming the cancellation. Is there a way where I can find out?
Tammy
March 08, 2021
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Website Planet Team
March 08, 2021
Hi Tammy,
We'd recommend contacting the SiteGround support section and explain what is the matter in question.
Website Planet Team
March 08, 2021
Mick
March 24, 2020
Great article! It helped me out with cancelling my hosting after it auto-renewed (and I didnt need it).
Any idea if it's possible to cancel (and get a refund) on domains registered with SG too?
Mick
March 24, 2020
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WebsitePlanet Team
March 24, 2020
Glad to hear that! Unfortunately, the company does not refund domain fees.
WebsitePlanet Team
March 24, 2020
Rose
September 18, 2019
Hi! I just created a SIteground account but it's not logging in on my account. I can't even contact their customer support since I couldn't access my own account. I'm considering to refund but I don't know how to contact them. Please help. Thank you.
Rose
September 18, 2019
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WebsitePlanet Team
September 18, 2019
Hi Rose, sorry to hear you're having trouble with SiteGround. We'd recommend contacting them through their sales assistance live chat here: https://www.siteground.co.uk/contact_us.htm as they should be able to put you through to the technical team and point you in the right direction. We hope you get your problem sorted!
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