Meet Ace Infoway: The Go-To Tech Partner For Global Businesses

Website Planet had the opportunity to speak with Amit Mehta, Founder & CEO of Ace Infoway. We will learn how they solve the common pain points faced by their clients, what skills and tools are essential to their success, and how they plan to make their growth sustainable.

Let’s introduce Ace Infoway to our audience. What services do you offer?

Ace Infoway is a pioneering provider of state-of-the-art technological solutions, and we take great pride in this distinction. Throughout the years, we have established ourselves as the preferred ‘GO-TO’ technology partner for our customers in their remarkable digital journey.

Our extensive range of products & services includes:

1. Custom software development, Web and Mobile app development, and Enterprise solutions
2. eCommerce solutions across various platforms, including Shopify, Magento, WooCommerce, BigCommerce, and Volusion. We’ve supported Shopify Plus+ businesses and we’ve created 16 Shopify store apps for 2+ years now.
3. Launched our SaaS product Calrik in Q2 of 2023 and plans to roll out “customer engagement & retention app – code name QQQe” in the eCommerce space in Q4 2023.

Calrik is the ultimate solution that simplifies scheduling meetings by 99%. The SaaS-based product effortlessly streamlines scheduling, providing an unparalleled level of convenience and efficiency. QQQe is an AI-powered customer success platform helping conversion optimization, lead generation and boost customer engagement. It helps you create user-friendly popups, fullscreen windows, header, and footer notification bars and integrate it with your favorite eCommerce platform without writing a single line of code.

How does your mission differ from other companies in your niche?

At Ace Infoway, our mission sets us apart from other companies in our niche by embodying a commitment to challenging the status quo. Our primary objective is to establish ourselves as the preferred ‘Go-To’ technology partner for businesses on a global scale. We differentiate ourselves by consistently delivering seamless technology solutions and reliable software development assistance.

To achieve this mission, we go above and beyond in supporting our workforce. We provide them with the necessary resources, coaching, and global opportunities to continually push the boundaries of their capabilities. By investing in our employees, we ensure that they possess the expertise and skills required to meet the evolving needs of our customers.

So, our mission is rooted in our willingness to challenge conventions and exceed expectations.

What inspired you to start your own company Ace Infoway, and how did you overcome the challenges you faced in the early days?

The driving force behind launching Ace Infoway was my unwavering interest in technology and a fervent aspiration to make a significant impact on the modern economy. In 1997, ‘Planet Ace’ was nothing more than a single room with a couple of computers and a small team of three. Despite our limited business acumen, for the first couple of years, we were passionate about delving into the realm of website development, web hosting & software development and we were pretty successful in those areas. I would say it was not about overcoming the challenges, but creating enough opportunities for the company to thrive and grow during early times. And this was made possible by our continuous presence and visits to the markets like the US, UK & Australia.

Since 2015, our company experienced phenomenal growth, employing hundreds of skilled individuals and generating decent revenue figures. As the founder, I recognized an opportunity to expand into the eCommerce industry, leading to the establishment of our global B2C eCommerce services under the name “Qe (Quintessential).”

As time progressed we also got into mobile application development, SaaS-based products, machine learning, and other tech areas.

Presently, in 2023, Ace Infoway stands as a thriving organization with over 380+ dedicated team members, operating across 12 distinct business divisions, each catering to different sectors. Our journey has been an exhilarating roller coaster ride, filled with cherished memories and an unwavering commitment to delivering value to all our internal and external stakeholders.

What industries do you typically work with, and what are the common pain points your clients have when they come to you?

At Ace Infoway, we embrace an industry-agnostic approach, allowing us the privilege of serving a diverse range of sectors. From startups to well-established INC 5000 companies, we cater to clients spanning various industries, including Healthcare, Fintech, Publishing, Creative & Marketing Agencies, Manufacturing, Distribution, and more.

Regardless of their specific industry, our clients commonly approach us with pressing needs related to digital transformation and the creation of new systems to support business expansion. They often face challenges such as slow growth resulting from outdated systems and inefficient operations. In such instances, they seek consultants and technology partners who can not only optimize their current operations but also develop new systems to facilitate growth and expansion.

By understanding the unique pain points of our clients across industries, we are able to offer tailored solutions that address their specific challenges. Our expertise in various sectors equips us with valuable insights and best practices, enabling us to deliver effective strategies and technology solutions that drive positive outcomes for our clients.

And what makes them eventually choose you over your competitors?

We distinguish ourselves from our competitors through our comprehensive end-to-end services, encompassing web, app, and software development, and our unwavering commitment to remaining at the forefront of technological breakthroughs. This dedication to excellence has positioned us as the preferred ‘GO-TO’ technology partner for companies seeking optimal outcomes.

In practical terms, we are the go-to destination for all our client’s technology requirements. From initial designs to the development of websites, business applications, revenue-generating SaaS products, back-office support, marketing automation, and digital marketing solutions, we serve as their comprehensive solution provider for any technology and technology enablement services they need. Our clients perceive us as an extension of their offshore team, and we take pride in contributing to their success. The evidence of our long-term engagements and positive client testimonials speaks to our unwavering commitment, setting us apart from our competitors,

Furthermore, our ability to swiftly adopt new technologies, tools, and innovations, coupled with our “learn as you go” mentality, ensures that we stay ahead of the curve and meet our customers’ needs in terms of speed and budget. Our responsiveness to customer requirements is paramount, allowing us to forge strong and enduring relationships based on trust and collaboration.

What tools are most helpful in managing your business, and how do you benefit from them?

In managing our business, we leverage a range of tools that cater to the specific needs of each stage in the customer lifecycle journey. These tools enable us to streamline operations, enhance communication, and optimize our marketing and sales efforts.

1. For customer acquisition and onboarding, we rely on HubSpot, a robust platform that allows us to effectively manage leads and nurture relationships. It provides us with valuable insights and automation capabilities to streamline our customer onboarding process.
2. In terms of communication, we utilize tools like Skype, Zoom, and Slack, Microsoft Teams. These platforms facilitate seamless collaboration, enabling our teams to connect and communicate efficiently, regardless of their location.
3. To support our email campaigns, we utilize SendGrid and Mailchimp. These tools enable us to create and send targeted email campaigns, allowing us to engage with our audience, deliver relevant content, and drive conversions.
4. For efficient project management, we utilize tools like Trello, Asana, ClickUp, and Jira. These platforms provide us with comprehensive project management capabilities, including task tracking, team collaboration, and progress monitoring. They help us ensure that projects are executed smoothly, deadlines are met, and resources are allocated effectively.
5. In addition to these widely-used tools, being a software development company, we have also developed a range of custom and in-house systems. These systems cater to various needs within our organization, such as HR, Recruitment & Training, Client Workflow & Order Management, and Project & Task Allocations. By developing tailored solutions, we are able to address specific business requirements and optimize our internal processes.

Where do you go to hire new people, and what are the most important skills you look for?

Hiring the right people is crucial to our success as a technology and client service company. We employ a comprehensive approach that encompasses three key dimensions:

1. Local Talent Acquisition: We regularly hire experienced professionals from the local market, aligning their expertise with the specific technological needs and market trends of our clients.
2. Internship and Fresh Talent Programs: We believe in investing in the future by hiring interns and fresh graduates. Through our rigorous training programs, we provide them with the necessary skills and knowledge to excel in their roles.
3. Consultant Network: In addition to our local talent pool, we leverage our extensive network of consultants across India and even tap into talent from customer locations such as Australia and the US. This strategic approach allows us to access specialized expertise and expand our capabilities to serve a diverse range of clients effectively.

In recent years, we have seen remarkable success by focusing on nurturing fresh talent and transforming them into exceptional performers. We value a passion for continuous learning and an eagerness to contribute to the success of our clients.

By leveraging a comprehensive hiring strategy and nurturing talent through training and development, we ensure that our team is equipped to deliver the highest quality of service to our clients, enabling us to consistently meet and exceed their expectations.

What challenges and opportunities do you see in the future of your industry, and how do you plan to cope?

In the software development industry, there are several challenges and opportunities on the horizon. Here are a few key ones and how we plan to cope with them:

1. Rapid Technological Advancements: The industry is constantly evolving with new technologies and frameworks emerging. The global scenario of emerging AI applications is exciting as well as scary. However, we see this as an opportunity to stay at the forefront of innovation. Our strategy involves fostering a culture of continuous learning and staying updated with the latest trends.
2. Increasing Demand for Custom Software Solutions: Businesses today have unique requirements and seek tailored software solutions that meet their requirements. We see this as an opportunity to provide tailored solutions. Our approach involves closely collaborating with our clients, understanding their pain points, and developing scalable and customizable software that addresses their challenges effectively.
3. Talent Acquisition and Retention: The demand for skilled software developers is high, leading to intense competition for top talent. To cope with this challenge, we focus on creating an inclusive and engaging work environment that attracts talented professionals. By prioritizing talent acquisition and retention, we ensure a strong and capable team to tackle future industry challenges.

By embracing a proactive approach, we aim to overcome challenges and capitalize on opportunities in the ever-evolving software development industry.