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UpWork Review

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UpWork UpWork
2.7 47
UpWork Review Idan Cohen
8.5 10
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Overview

The Perfect Example of a Freelance Site


UpWork (formerly named Odesk) comes across as the perfect example of a freelance site in every way, for both the freelancer and the hiring party.

You can tell all the mistakes from the older oDesk site where fixed and the new interface is easier to work with.

To begin with you are greeted with an easy to use platform that allows you to hire some of the best professionals out there at the moment. They do well to deter spammers and those looking to troll the site, which means you are only seeing the very best on offer.

The system is setup very well allowing job posting to be published with ease, and contractors can view jobs just as easily. With an interview process before selecting someone for a job and a feedback/star rating by the side of each freelancers name you can get a good idea of what will work for you.

Why Choose UpWork?

Upwork1

  • A completely free resource
  • Very easy to use
  • It’s totally secure and fraud-free

Wondering if UpWork is the best option for getting your project done?

Let us tell you about it!

Variety & Quality

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9.5 9.5

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Keeping Ahead of a Fast Developing Market

UpWork isn’t new to the scene but they are growing at an incredible rate and that comes down to a few factors, and those are the variety it has to offer, the quality of freelancers that it showcases, and the sheer ease of use.

One issue that every freelance site comes in contact with is spammers and whilst UpWork is doing a good job of fending off those sort of accounts, the popularity it has gained means that job posting are only a matter of time away from becoming enveloped in these kind of spammy techniques that have corrupted other sites.

Despite the fact that freelancers need to go through hell and high water to gain the highest verification level on UpWork, the persistent unskilled newbies from the Third World countries came flooding in on this site. Hopefully it will sort out the problem with the unskilled workforce overpopulation and UpWork will remain a harbor of safe labor and respect for skill, not cheapness. Our advice would be to hire only freelancers with complete verified profiles, positive feedback and at least some UpWork test badges. If you are willing to try out a newbie better offer him or her a test assignment first and if you are satisfied with the quality – go for it.

The quality of the work one could get done through UpWork always varied, but the general stats are in favor of moderately-priced fine-quality work. This is not really a site where A-list freelance pro decide to gain some side-income, but some lucky finds for your projects are not completely out of question. The demographics of UpWork’s population are rather tilted towards the different sides of the planet – the most classic scheme one would find on UpWork is some USA or UK employer hiring a European or Eastern European freelancer.

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Usability

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9.5 9.5

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Fresh And Good-looking – Or Was It Last Week?

UpWork likes its looks glossy and stylish in vibrant colors – the sad thing is that the designers’ team is probably unable to come to a final agreement, which might explain why the site changed its layout 3 or 4 times throughout just the last 6 months.

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The navigation is perfectly intuitive but for one small thing – the “See my profile as others do” keeps migrating elsewhere with each of the frequent design makeovers on UpWork. The neat PM in-box is also a great advantage that UpWork has over other freelance sites. The initial registration process requires nothing more but your e-mail, password and a desired username, which you can always change as an employer – however, beware of making this mistake when registering a freelancer’s profile – anything but the name that is written in your passport will make it impossible for you to work through UpWork until you re-register afresh.

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Features

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8 8.0

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All You Could Wish for and More

The UpWork team probably decided not to limit themselves when it came down to developing features. You can find anything you want – from promotional badges for your private websites to advanced time-tracking software and a Master Card issued by UpWork especially for your foreign workers.

The hiring scheme on UpWork deviates slightly from other sites and you can hire or “semi-hire” a freelancer, i.e., take him or her on an “interview” during which you can use the PM function to discuss the project details. Bear it in mind that UpWork will most certainly eat out your e-mail details submitted through the private massages due to direct contact non-disclosure policy, but a skype account address will go unrecognized. Freelancers and employers’ performance alike is rated through a 5-star based feedback system. Only completed and paid projects can get feedback.

Feature
Existent
Description

E-commerce /
Online Store

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Blogging Platform

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Embedded Documents

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Pricing

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8 8.0

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The Beauty of Simplicity

Unlike some other sites who love establishing really weird payment policies and complicate the matters even further through various membership-based discounts, UpWork has a set rule – 10% of the freelancer’s pay is charged to the client. Additional fees are charged when freelancers withdraw their funds from UpWork, but that’s not quite your pain (in case you are still wondering – the UpWork fees for withdrawal funds are $2.50 and freelancers can only withdraw an amount that is no lower than $20 + the withdrawal fee). It has been already said – there are no premium accounts on UpWork since they are using an advanced scam-proof verification procedure for making the freelancers’ profiles gain more weight on the site.

The payment system is easy – you deposit money from PayPal or your credit card into your UpWork account and start hiring and paying. UpWork only provides dispute arbitration and resolution for hourly-billed projects that had been tracked through the UpWork Team application on the freelancer’s side. Dispute resolutions over fixed-price projects are for you to figure out.

  • Payment System – Credit card or PayPal
  • Payment Protection – UpWork Team time and performance tracking software is responsible for securing your project and money
  • Payment Disputes – Only available for hourly-billed projects tracked through UpWorkTeam application
Package Details
Standard Account

Employers


Freelancers




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Support

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7.5 7.5

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They Are Really There for You

UpWork is one of those chosen few sites (not just in the freelance work segment!), which understands that as long as there is money in question the clients would really appreciate a 247 support. This is where UpWork truly delivers – you can get help 247, through any means of your choice be that live-chat, phone line, e-mail ticket system or a well-written FAQ.

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  • 247 Live-chat
  • Support ticket system
  • Comprehensive FAQs
  • Phone support line
  • Direct phone call might turn out pricey
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Summary


UpWork is probably the best of the freelance websites available today both from an employer’s or freelancer’s point of view. It is totally free, intuitive and it is not trying to suck some money for your every action on the site. The motto of the site is “changing how the world works” and it really would be a change to look forward to if all the other freelancer sites adopted this smooth, competent and work-alike approach. UpWork would be a great start for adding freelancers to your business and it will turn out to be a pleasant surprise for those who already have some experience in dealing with freelance websites.

PRO’S

CON’S

  • Totally free
  • Very intuitive & plain good-looking
  • Decent contingent of workers
  • Excellent tech support
  • Too many new incompetent freelancers started registering there every day
  • The anti-disclosure policy for your personal contacts
  • A long and involved process of profile verification
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Idan

Author: Idan Cohen

Idan is the co-founder of Website Planet, with over 5 years of experience in online marketing. He masters all things PPC, and has a great passion for Analytics and Testing. His motto is "Life isn't about finding yourself, life is about creating yourself".

Users Reviews (49)

Read Testimonials & Reviews of upwork or write your own

 
User Score(based on 46 reviews)
2
2.3 More
DETAILED SCORES
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Showing Reviews 1-5 out of 46
"Terrible Company Now. I miss Odesk :( Please Stay away!"
February 02, 2017 | by James Thomas | UpWork
0
0.3 More Details
DETAILED SCORES
Pros
  • good contractors
  • reasonable pricing
  • mostly positive experiences
Cons
  • Terrible Support/Customer Service Team
  • Terrible Communication
  • Terrible Management Team
Summary I'm not going to bore you with my Upwork horror stories. All I am going to say is that the contractors who use the PLATFORM are great!

Its the company and their internal employees that are HORRIBLE!
Reply to this review
"From the best to the worst"
January 20, 2017 | by Natalija Natasa Pavicevic | UpWork
0
0.2 More Details
DETAILED SCORES
Pros
  • Crowded
Cons
  • Unprofessional
  • High rates
  • Suspend when they feel like it and for no reason
  • Instead of improving, it is getting worse every day
Summary Upwork has gone from the best to the worst freelance site there is. It's full of scammers that still exist there while honest, loyal and hard working freelancer get suspended just in case their income begins to drop. They don't see that the main reason for that is their changed policy along with higher rates every day.

I see more and more people leaving Upwork which promises not such a great future for this platform.

Honestly, I am sorry that this is happening but it absolutely deserved.

In a way, I am glad that I am no longer an active part of it.
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"support for client is non-existent"
December 17, 2016 | by andrew gitlin | UpWork
0
0.4 More Details
DETAILED SCORES
Pros
  • can can find freelancers
Cons
  • they will not support you if you get ripped off
  • they only support the freelancer so they don't put out any moiney
  • they don't stand beyond their rules
Summary Paid for product did not receive product and Upwork said too bad for you
Reply to this review
"This site is bad"
October 10, 2016 | by teressa luedtke | UpWork
0
0.3 More Details
DETAILED SCORES
Pros
  • Some good clients
Cons
  • A lot of bad clients. And even worse customer support
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"Dissapointment (freelancer)"
October 06, 2016 | by brolancer | UpWork
1
1.0 More Details
DETAILED SCORES
Pros
  • A small chance of still getting a good job
Cons
  • Everything rest
Summary Didn't manage to maintain the same success I had on Elance. Also, it seems like most of jobs postings out there just not going to reach any freelancer. As a freelancer I regularly apply trying to spend all connects and basically I get 90% of them returned due to "expired job posting period". So it feels like a loop of useless efforts
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