The Perfect Example of a Freelance Site
UpWork (formerly named Odesk) comes across as the perfect example of a freelance site in every way, for both the freelancer and the hiring party.
You can tell all the mistakes from the older oDesk site where fixed and the new interface is easier to work with.
To begin with you are greeted with an easy to use platform that allows you to hire some of the best professionals out there at the moment. They do well to deter spammers and those looking to troll the site, which means you are only seeing the very best on offer.
The system is setup very well allowing job posting to be published with ease, and contractors can view jobs just as easily. With an interview process before selecting someone for a job and a feedback/star rating by the side of each freelancers name you can get a good idea of what will work for you.
Why Choose UpWork?
- A completely free resource
- Very easy to use
- It’s totally secure and fraud-free
Wondering if UpWork is the best option for getting your project done?
Let us tell you about it!
Variety & Quality
Keeping Ahead of a Fast Developing Market
UpWork isn’t new to the scene but they are growing at an incredible rate and that comes down to a few factors, and those are the variety it has to offer, the quality of freelancers that it showcases, and the sheer ease of use.
One issue that every freelance site comes in contact with is spammers and whilst UpWork is doing a good job of fending off those sort of accounts, the popularity it has gained means that job posting are only a matter of time away from becoming enveloped in these kind of spammy techniques that have corrupted other sites.
Despite the fact that freelancers need to go through hell and high water to gain the highest verification level on UpWork, the persistent unskilled newbies from the Third World countries came flooding in on this site. Hopefully it will sort out the problem with the unskilled workforce overpopulation and UpWork will remain a harbor of safe labor and respect for skill, not cheapness. Our advice would be to hire only freelancers with complete verified profiles, positive feedback and at least some UpWork test badges. If you are willing to try out a newbie better offer him or her a test assignment first and if you are satisfied with the quality – go for it.
The quality of the work one could get done through UpWork always varied, but the general stats are in favor of moderately-priced fine-quality work. This is not really a site where A-list freelance pro decide to gain some side-income, but some lucky finds for your projects are not completely out of question. The demographics of UpWork’s population are rather tilted towards the different sides of the planet – the most classic scheme one would find on UpWork is some USA or UK employer hiring a European or Eastern European freelancer.
Fresh And Good-looking – Or Was It Last Week?
UpWork likes its looks glossy and stylish in vibrant colors – the sad thing is that the designers’ team is probably unable to come to a final agreement, which might explain why the site changed its layout 3 or 4 times throughout just the last 6 months.
The navigation is perfectly intuitive but for one small thing – the “See my profile as others do” keeps migrating elsewhere with each of the frequent design makeovers on UpWork. The neat PM in-box is also a great advantage that UpWork has over other freelance sites. The initial registration process requires nothing more but your e-mail, password and a desired username, which you can always change as an employer – however, beware of making this mistake when registering a freelancer’s profile – anything but the name that is written in your passport will make it impossible for you to work through UpWork until you re-register afresh.
All You Could Wish for and More
The UpWork team probably decided not to limit themselves when it came down to developing features. You can find anything you want – from promotional badges for your private websites to advanced time-tracking software and a Master Card issued by UpWork especially for your foreign workers.
The hiring scheme on UpWork deviates slightly from other sites and you can hire or “semi-hire” a freelancer, i.e., take him or her on an “interview” during which you can use the PM function to discuss the project details. Bear it in mind that UpWork will most certainly eat out your e-mail details submitted through the private massages due to direct contact non-disclosure policy, but a skype account address will go unrecognized. Freelancers and employers’ performance alike is rated through a 5-star based feedback system. Only completed and paid projects can get feedback.
The Beauty of Simplicity
Unlike some other sites who love establishing really weird payment policies and complicate the matters even further through various membership-based discounts, UpWork has a set rule – 10% of the freelancer’s pay is charged to the client. Additional fees are charged when freelancers withdraw their funds from UpWork, but that’s not quite your pain (in case you are still wondering – the UpWork fees for withdrawal funds are $2.50 and freelancers can only withdraw an amount that is no lower than $20 + the withdrawal fee). It has been already said – there are no premium accounts on UpWork since they are using an advanced scam-proof verification procedure for making the freelancers’ profiles gain more weight on the site.
The payment system is easy – you deposit money from PayPal or your credit card into your UpWork account and start hiring and paying. UpWork only provides dispute arbitration and resolution for hourly-billed projects that had been tracked through the UpWork Team application on the freelancer’s side. Dispute resolutions over fixed-price projects are for you to figure out.
- Payment System – Credit card or PayPal
- Payment Protection – UpWork Team time and performance tracking software is responsible for securing your project and money
- Payment Disputes – Only available for hourly-billed projects tracked through UpWorkTeam application
They Are Really There for You
UpWork is one of those chosen few sites (not just in the freelance work segment!), which understands that as long as there is money in question the clients would really appreciate a 247 support. This is where UpWork truly delivers – you can get help 247, through any means of your choice be that live-chat, phone line, e-mail ticket system or a well-written FAQ.
- 247 Live-chat
- Support ticket system
- Comprehensive FAQs
- Phone support line
- Direct phone call might turn out pricey
UpWork is probably the best of the freelance websites available today both from an employer’s or freelancer’s point of view. It is totally free, intuitive and it is not trying to suck some money for your every action on the site. The motto of the site is “changing how the world works” and it really would be a change to look forward to if all the other freelancer sites adopted this smooth, competent and work-alike approach. UpWork would be a great start for adding freelancers to your business and it will turn out to be a pleasant surprise for those who already have some experience in dealing with freelance websites.
Users Reviews (49)
Read Testimonials & Reviews of upwork or write your own
- good contractors
- reasonable pricing
- mostly positive experiences
- Terrible Support/Customer Service Team
- Terrible Communication
- Terrible Management Team
Its the company and their internal employees that are HORRIBLE!
- High rates
- Suspend when they feel like it and for no reason
- Instead of improving, it is getting worse every day
I see more and more people leaving Upwork which promises not such a great future for this platform.
Honestly, I am sorry that this is happening but it absolutely deserved.
In a way, I am glad that I am no longer an active part of it.
- can can find freelancers
- they will not support you if you get ripped off
- they only support the freelancer so they don't put out any moiney
- they don't stand beyond their rules
- Some good clients
- A lot of bad clients. And even worse customer support
- A small chance of still getting a good job
- Everything rest
- It hasn't killed anyone as far as I know
- Every aspect of the site and service are unacceptable
The site itself is essentially useless for a serious freelancer. It's eating itself with its new high fees that chase users away. The business is doomed.
But hey. Don't take my word for it. Go try to use it.
- Charged for the membership, but profile is not approved, neither the fees was paid back
- They have third class moderators who just throw gyans, instead of answering legitimate questions
- No proper reason given for the profile not getting approved, the message thrown, and the moderator's views are different.
- Lots of job postings
- Secure platform for protection
- Easy browsing
- High commission (20% until you make $500 with 1 client then decrease to 10%)
- Difficult to sort jobs by how much they pay
- Cannot review employer's profile initially to see reliability
Really, I only have 2 problems with Upwork - it's difficult to see how much an employer is offering for a project. Sure, they have to put down a price, but more often than not they just select anything to post their job, and it doesn't reflect what the actual payment will be. It's impossible to search based on your price range.
I also am disappointed Upwork increased their commission to 20 percent, which is a lot of money for us lowly freelance writer. It's fairly discouraging. Given how much they charge, it might be useful just to start off on Upwork to make reliable contacts with employers you can establish a long-term relationship with and eventually transition off of Upwork. I understand Upwork needs to make money, but if I have worked with a client for months I don't know if they deserve a commission forever... just my opinion.
- Simple interface
- Slow to non-existant response times for support
- Fees recently doubled (10 to 20%) for small projects
E.g. my account recently got frozen (and will remain frozen apparently) because of an issue on my client's credit card. Why freeze MY funds when the CLIENT has credit problems??
Every time I contact their support the reply is a few days late and always the same - "Still investigating the client".
- Live Chat quick and easy
- Dispute process no communication to client
- Dispute process unfair
- Does not protect the client
- Hourly jobs
- High Comission
- Fixed price jobs has no value
- Nice interface when the site works
- Escrow protection if you succeed getting a project
- Upwork is making good money
- Almost impossible to get a job
- Too many freelancers compared to clients
- Too many fake clients who never pay freelancers
- Not at all.
- No customer support although tried hundreds times
- Downwork all the time.(too often crashes)
- And more.
I had been working as a freelancer for three months until a few weeks ago.
And after all, they suspended me without any reason.
I lost almost $350 overnight.
The worst thing is I lost clients with good relationship.
I tried to contact Upwork and asked to explain the reason several times, but they answered with silence.
Even they refused to explain clients what happened.
I am suspicious that Upwork feels lack of money and scams this way sometimes to resolve his economy.
If you think you are right, why can't you give me any reason until now?
I say again, "No Upwork Until Forever!!!"
- Very nice filter and saved search capability
- Plenty of connects with rollover for paying members
- Membership and per project fee comparable to other sites.
- Can't upload portfolio images
- Profile metric seems to be broken
- Ticket system offline (as of 2/1/2016)
- No arbitration for fixed price gigs!
Ironically, I got an email two days ago from the site, inviting me to one of their promotional schemes. All I had to do was get my profile to 100%.
At the time, I was at 75% and today, I spent an hour getting it to what should have been 100%. Only, it didn't work!
I checked the forums to see that I was not alone (I'm not).
In summary, some very important features are broken:
1. Can't upload portfolio images
2. Profile not able to show 100%
3. Ticket system is down (I even checked the source code and see the submit button...it's either hidden or off-screen.)
- You may make money
- web crashes all the time
- terrible customer support
- more fake ads than real ones
Fake ads- Maybe is even upwork who is making them to make us think there is a lot work, I'm just not getting hired.
BULLCRAP, there is many ads of clients who had never hired before, they dont give their name, location, anything, and they post a job that doesnt hire anybody, I made the test, instead of withdrawn my application, I wait to see if someone gets hired, and months later, the job still open and with no hires....
Worst website ever- Upwork gets a nice % of my earnings, and the server is down many times, (not a problem with my pc, because I get a message window from them that says sorry come back later) THIS IS INADMISIBLE, worst working tool I've ever used in 12 years of experience.
About the human quality of clients, is like in the outside world, you get all kind of people, but mostly people who wants a photorealistic render in 2 hours for 50$...wonder if they know how much doest it costs a good graphic card...
I think working like this is the future, but now with Upwork, go somewhere else!
- Upwork is trying to improve
- Full of cheap Jobs
- Almost impossible to get hired
- Client centric
- Easy to Use
- Slave Labor Wages
- Horrible search coding
If you're a freelancer looking for freelance work, this site isn't going to make you rich, or even allow you to buy a hamburger at a local fast food joint. Most project posters pay FAR below minimum wage. If you're new to a profession, maybe that is fine to start; but, if you're a seasoned professional, don't waste your valuable time!
On the flip side, if you're a company that thrives on paying people below living wages, this platform is excellent for you! Plenty of foreigners willing and able to undercut American workers who have a cost of living that is much greater than them.
- Fast website loading
- Alot of client scammers, using freelancers and not paying
- Poor support
- Not good
- Only the top rating freelancers can get hired again and again
- FIXED connects per month
- New freelancers can never have a chance at getting a job
- Sluggish system
If you happen to be a new freelancer, you'll be having a hard time. When I was starting out four years ago, I constantly apply for jobs every chance I get. I withdraw my applications whenever a client isn't viewing his/her post for a couple of days. Because of the way I look for jobs, within 2 months, I finally landed my first job on Odesk. Well, that's me trying to find a job 14-18 hours a day for 2 whole months! That was the technique to maximizing "Bids". Now, it is almost impossible to get a job with just 30 applications per month. Oh, if you happen to use all of your connects, you can buy an additional 10 connects for only $10, isn't that great? You get to apply for another 5 jobs! That is swell!
Hey Upwork, please think about the newbies! Put yourself in their place, what will you feel?
- Offer partly free service
- In short bad, rude and incompetent. Made a number of false aqusations at me after they made a mistake
Then then they tried making the excuse it because more cover letter to bids was me actually trying to solicit freelancers to do some work for me. Due to the legal implications by their false claim at this junction, I went back a very stern yet professional letter with details on how false a claim this truly was. (Luckily I keep records of my bids, documents submitted and a template of the cover letter encase I need to take further action).
Finally because they knew the claims above where false they then finally said it was actually due to using the three words “Us”, “We” and “Our”.
Many may not have the same prob as me but personally I'd avoid them like the plague.
- Clean design
- easy to navigate
- caught by phishing scam
- workers competing from just $4 per hour
- no way to verify genuine projects from scams
- unless you can work for under $5 per hour, there's not much point in registering
- Can't come up with of a single one!
- Interface is baffling.
- Workflow is cumbersome and nonsensical.
- Complete lack of support.
- SIte is slow and buggy - some icons sit there and DO NOTHING!
- Ridiculous postings for jobs with a budget of $5.
The Elance platform is far superior, the Upwork interface is terrible and confusing, and I waste a lot of time trying to get the simplest things done. In addition, the jobs posted and client offerings in general are of much lower quality than those I'm familiar with on Elance.
This is a serious step backward in my opinion, and I would love to be able to remain with Elance. No - Elance is not perfect; but it's so far beyond what I'm seeing and experiencing on Upwork....and I get to pay more for the pain and dissatisfaction!
It's not just the freelancers that are complaining, either; I've heard from multiple clients how painful this has been for them as well! People will be leaving in droves - from both sides of the equation. I'm not sure how long I will be able to continue using Upwork as my frustration level seems to grow almost daily. It may be time to move on to something new if Elance is truly being shut down.
- A nice design ready to get you into the scam
- No customer support
- Large pool of scams
- 5min work will take 30h, you will pay for 28h
- Disputes is a myth
- Company constant freezes the accounts
- After the expenses company is in 0 or negative profits
- Posts all the fake reviews all over the internet
- Got blocked on Forums when asked questions with no replies
- The management does not mind to add to the scams so that they could just suck the money out of you
Dont forget... 10% is the fee of their service - take 2-3% for Amazon AWS, 2-4% chargebacks - 3% staff + offices - credit card processing is probably 3-3.5%. = there is nothing left. So UpWork lives out of the scams. And does not seem to be improving anytime soon. All my attempts were blocked or ignored. I am also complaining for attorney general and FTCs for their deceptive marketing. Almost all the reviews on sites are not real. Trustpilot is the one - so many positive reviews by years old users, when googled and checked directly -there are no such users or 1 week old with no hours or very little hours.
- Got decent work quickly
- Got paid easily
- System is often down or slow
- Unclear path to fixed price bids
- Many clients unwilling to pay reasonable rates for high-quality work
My biggest complaint about Upwork is that the system is frequently down or extremely slow. When I make a change to my work hours, it does not reflect sometimes until even the next day. The messaging thing is likewise totally confusing. All my clients messages feel like they're jumbled in one place, so I keep clicking the wrong client's messages accidentally.
Overall, I'll give it a thumbs up for the quality of work I've been able to find. The technical kinks will eventually be worked out, I'm sure. I just appreciate a new way to find work.
- looks nice - that's it
- no ability to solicit fixed bids
- zero replies for customer support
- user interface is baffling
- community forums don't allow new threads
- Same as everything mentioned above by fellow freelancers
- worse site
- worse user interface
- worse coding have been done on upwork
- worse support
- fake likes & reviews on hundred of sites
- not going to suggest any one to work on upwork
- can find some leads
- poor clients
- do not help top ranked freelancers
- Easy to use
- No protection for employers
- Cautions fraud
- No protection against crime from freelancers
Upwork's policy has no protection against dishonest freelancers, fraud or even extortion.
Upwork's policies also caution freelancers pretending to work. When hiring using their "per-hour" method, freelancers need to turn on a timetracking software. As long as the freelancer is sitting in front of the computer and clicking away on things, employers have the OBLIGATION to pay for every single second logged by the freelancer. The quality of the work - or even any work at all - has nothing to do with the payment. This means that if someone logs 40 hours and the screenshots provided by the timetracking software show someone watching porn, the employer STILL has to pay.
Upwork's policies also caution crime, like extortion. If people met through Upwork and the extortion happened outside of Upwork (of course it will since messaging outside of Upwork is readily available) then they refuse to do anything against it, thus cautioning it.
- Not much anymore
- Horrible non exiostant customer service
- Constant site bugs and problems
- Zero help from the company
The "rating" system is so flawed and nothing is being done about it. There is NO support for freelancers or clients.
It is unbelievable how poorly that company is now run. They were given MILLIONS of investment dollars and NONE of it is going for improvements. Someone is lining their greedy pockets.
I hope that someone with an entrepreneurial vision creates a new company and siphons off all the great talent that is being destroyed by upworks.
- Tried my best to find any Pro's but....
- Very Slow Site
- Minimum two connects required for any job apllication
- Almost impossible to receive a job
- Extremely bad user interface
- Never listens to the freelancers
- It looks pretty
- Increased fees (both from payment and withdrawal)
- Job search tools are so detailed that it makes finding new jobs extremely difficult (unless you only want one very specific kind of job)
- Tons of cheap clients unwilling to pay decent prices (Elance had this too, but it was not nearly as common as on Upwork)
I've been a happy user of Elance for about a year now, and it's my main source of income. Changing to Upwork will only do me more harm than good - a fact that the Upwork staff even seems aware of, as they can't provide more pros for freelancers than something like, "there will be lots more jobs." Great.
In the end, I'm on the hunt for an up-and-coming freelancing site that will allow me to have the professionalism that came with Elance but that is lost in Upwork. Sure, Upwork looks nice, but I think we can all agree that Elance is the better of the two, and that the company is making a grave mistake.
- Easy to get started
- Poor and sluggish customer support
- Message system confusing and buggy
- ToS wordy but not worded effectively
- Support speaks good English
- Crazy policies that are not explained and unevenly applied
- Baroque contraints on public user profiles
- Terrible support for firms or agencies
Have done tens of thousands of dollars of business in Elance. Upwork is terrible.
Can't migrate my Elance account.
They keep blocking my profile and won’t give a clear explanation of what is wrong with it /how to make it right. Changed it 3 times, they don’t explain what the problem is.
Got it approved by one person then somebody else disabled then suspended it.
Now I can’t log in to edit profile to make changes they won’t specify.
Idan - you need to redo your view: how does one get phone support? There is no published support phone number.
- They managed to get of Elance's great software
- Not just not accommodating but openly hostile to freelancers
- No way to search jobs effectively.
- Low-paid jobs more akin to Guru slave labor than Elance
In the course of two days, optional photo became a requirement. They also want control of title and skills overview as if they know you better than you know yourself.
There is no reason at law to control as much as they do - no reason to compel as much personal info.
There is no way to search jobs according to truly relevant criteria as one could at Elance.
Explanations of interview and payment procedures are appallingly inadequate.
Desperately seeking Elance-quality work pimps.
Frankly, i wouldn't let Upwork walk my dog.
- you can login - sometime
- nice icons
- Elance is great tool they shuting it down
- Workflow doesn't make sense
- Project is manage around freelancers and not around jobs
- Data migration from Elance doesn't work
- Support answer prefabricated answers without reading the client request
- Negative rating for customer service...!
- They don't do anything to help you!!! Nothing!
I have so far been in touch with:-
Filemon Jr L.
- There are competitors
- Freelancers on this site will direct you to better more user friendly sites
- You can chat with support personnel easy (only their not supportive or helpful in anyway)
- They want all of your sensitive info, credit card, address, full legal name, state ID/passport
- Disconnect from other sites they own
- Many free-lancers on here make empty promises or say they can do 1 thing when in reality they can't
- Get your work done in lowest budget
- There is no issue if you don't pay to the freelancer in fixed price contract.
- lot of bugs in the website upwork.com
- poor customer support
- low hiring ratio
- The rules, oh the rules!
- Tech support
- Red tape
- Bulky, counterintuitive interface
- source of freelancing jobs
- Their system over deducts money
- Useless Customer support
ALL I CAN SAY IS CHECK YOUR BANK ACCOUNT YOU MIGHT HAVE THE SAME ISSUE. THIS IS A WARNING.
- Found a decent devloper
- Customer Service is extremely slow and incompetent
- Tech Support never did resolve issues I was having
- Made be jump through hoops multiple times to pay free lancer
- Suspended Contract in the middle for no reason
After the first payment - Upwork just became a nightmare! First my account was suspended because they said my account was linked, getting support on resolving the issue is impossible because only the "risk management" team can fix the issue and they are in no rush at all to help you. On average it took about 3 days a respond - Meanwhile, my account is suspended with an ongoing contract and I cannot pay the freelancer. I never got an explanation as to why its was suspended just threatening emails . I think it was something tech support did because but they wanted to upload screenshots of a months worth of messages, I refused and told them to just go look and then they came back with another issue. I did nothing to violate the T&C's. They FINALLY emailed me back and said I had to verify my identity, OK , uploaded a DL and bill, waiting 3 days and bam another email saying that my id and profile picture are not similar and they were rejected. My DL is a few years old but it is still me or so I thought. Anyway, cancelled the account, had them refund the money, paid the freelancer via paypal now we do our work though there and just cut out the horrible middle man. At no point did I feel like I was customer, the support was horrendous and painfully slow. Tech support never fixed the issue and they made it impossible to pay the freelancer. Guess they do not want my business moving forward and here I though I was doing good by hiring someone and paying them.
You have been warned - get ready to jump though hoops if you want to hire someone.
- Very knowledgeable people who provide affordable services
- some freelancers try to take advantage of you by stealing hourly time.
However I would say excluding a few bad experiences about 90% oft work on Upwork was absolutely and totally worth it. I was able to updates business in a matter of months. Something that would have taken twice as much money and time if I had done it another way. Upwork is an invaluable resource for tech jobs. Just be aware of the bad eggs.
One last time watch out for:
Overly Cheap freelancers
Freelancer English proficiency
Don't give super big jobs to freelancers immediately. Break it up
Hourly freelancers who try to steal time. ( don't be afraid to pause or cancel a contract if you have a bad feeling noatyer how much the freelancer pushes you to restart)
It's great! I love it Upwork!
Hope this helps
- Best in Each and Every Service they provide.
- they should reduce their charge from 10% to 5%.
- Good platform for freelancer
- Easy Communication with clients & freelancers
- very low bid rate
- Fixed prize jos are not secure
Did you try Upwork ? Write a review
to share your thoughts on