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CoffeeCup Review

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DETAILED SCORES

DETAILED SCORES

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CoffeeCup CoffeeCup
3.95 5
CoffeeCup Review Idan Cohen
8.5 10
coffeecup-logoe

Overview

Fun and Stylish Forms With a Free Version


A lot of form builders tend to create stylish fun-filled websites that offer a very cool experience when signing up and creating forms. CoffeeCup is one of those form builders that offer this hip and stylish approach. The form builder is available on both PC and Mac setups and the Lite version comes completely free, so you can really get your teeth stuck in before, or if upgrading is in mind.

If you haven’t already realised, CoffeeCup is a download and can’t be used in your browser. The software is an app that connects to their servers, but will allow manual publishing to your own servers. The forms are fun, stylish and powerful.

Why Choose CoffeeCup?

  • Lite version (Free) for Mac and PC
  • Manual publishing to your own servers
  • Phone support

Want to know if CoffeeCup is right for you?
Let’s check it out…

Templates & Designs

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8 8.0

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Design From Templats is a Snap

You can easily to create a form from a template by choosing File>New From Template.

Template Selection: There are approximately 2 dozen templates in the Builder of some of the most basic/essential forms, including eCommerce. These are very cleanly designed and easy to use.

Customization: You can customize the individual templates to your heart’s content, and the Lite version comes with a dozen quirky themes to help you get your form noticed/filled out. More are available for purchase or are included with the paid version.

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User Friendly

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9 9.0

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A Dream to Use With Straightforward Publishing

If you are a beginner then the first thing you want to see is an easy to use form builder, clutter free and with minimal tools and features to help you build a form to use. Luckily, CoffeeCup handles this area really well and makes creating and publishing a dream.

When you come to creating a form you can access all the tools and features down the right hand-side of the screen all broken down into well-thought out categories. The higher the tier plan, the more features that will become available, but most users will find the free version as user-friendly as they come.

Downloading and installing the app is quite easy, but a separate step is required to configure/create your S-Drive. The S-Drive website itself is easy to use and manage your forms.

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Features

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8 8.0

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CoffeeCup Brewing With Features

CoffeeCup comes with a good amount of features, even at the Lite level, to help you quickly build cool forms.

Feature
Existent
Description

Number of Forms
You can create an unlimited number of forms, but can only upload 1 form to the S-Drive Free Account.

Add Attachments
Available – but Free S-Drive limited to 500 MB

Multi Page Form
Not available

Form Rules
Display rules available

Reports
Form results are viewable with S-Drive

Export Data
You can download data from S-Drive as CSV

Spam Prevention
Automatic CAPTCHA for S-Drive users, manual if exporting to other servers.

Accepting Payments
Paypal Standard available for Lite Accounts; Google Checkout, Authorize.net, 2Checkout available in Paid version.

Stats & Analytics
Extensive stats are available with S-Drive accounts for every form.

3rd Party Integrations
Aside from aforementioned eCommerce, MailChimp can be integrated and they are “thinking about” others like Facebook and Twitter.

Ads
No ads.


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Pricing

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8 8.0

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Two Types of Pricing: Software and S-Drive

Pricing for CoffeeCup is multi-faceted. On the one hand you have the Web Form Builder which is a pricey $69 after a 2-week trial for PC users, and a Lite version which is free for OS X (the Full Version is also $69). THEN, you have S-Drive, which is kind of essential if you don’t want to do all that icky form building/uploading stuff on your own site. While the software is good, coupling it with the S-Drive fees can hit you in the pocketbook more than competitors.

Package Details
Freebie
Webbie
Shopkeeper
Total Pro

Forms
1
3
5
20


No. of Entries
100
500
3500
25000


Storage
500 MB
3 GB
5 GB
20 GB


Shopping Cart Creator
X
X
Yes
Yes




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Support

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9.5 9.5

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Toll-Free Support for Everyone!

CoffeeCup is one of the few providers to offer toll-free support to all of their users, pretty cool. On top of that, they encourage users to get priority support from their Support Room, where they promise to answer within 24 hours. An extensive knowledgebase has a variety of articles as well as tips and tricks. CoffeeCup has a blog with all the latest news, and there is also a forum where they encourage suggestions for features and products. For hardcore users, there’s even an Ambassador Program with its own separate area called The Embassy. A 63-page user guide for the Builder is included with download/purchase.

  • Email Support
  • Forum – plus separate Ambassador Program for enthusiasts
  • Support Center
  • Phone Support
  • Blog 
  • Video Tutorials
  • Live Chat
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Summary


CoffeeCup is a tantalizing brew of software and service, with a couple of caveats in terms of pricing. It’s costly for the builder unless you can get by with the Lite version. Plus, you barely have any form usage/storage with the Free plan. That said, the price points are reasonable, starting at just $4.95/mo. Power users with their own servers might best take advantage of the Lite, but others will find a bit of value for their dollars.

PRO’S

CON’S

  • Easy builder for basic forms
  • Instant integration with S-Drive
  • Regular Expressions add powerful features
  • Full version software expensive
  • Separate cost for S-Drive

Click here to try CoffeeCup.

Visit CoffeeCup
Idan

Author: Idan Cohen

Idan is the co-founder of Website Planet, with over 5 years of experience in online marketing. He masters all things PPC, and has a great passion for Analytics and Testing. His motto is "Life isn't about finding yourself, life is about creating yourself".

Users Reviews (4)

Read Testimonials & Reviews of coffeecup or write your own

 
User Score(based on 4 reviews)
2
2.0 More
DETAILED SCORES
Your Score:
0
Showing Reviews 1-4 out of 4
"Small company with terrible support"
January 19, 2017 | by spamme321@comcast.net | CoffeeCup
0.5
0.5 More Details
DETAILED SCORES
Pros
  • it work sometimes
Cons
  • The Forms services only send 2 of 3 email notification
  • Bad support they do not read post to support.
  • They only want to talk with you if they are making a sale!
Summary My client has lost $10s of thousands of dollars using CoffeCup Forms.
I think it's a 1 man operations.

Go to Jot forms for a much better experience. An No missed FORM Notification .

After a having problems for over a year, we are go to Jotform.
it just work!

Reply to this review
"The most frustrating software program I have ever used."
December 20, 2016 | by Ed Pepin | CoffeeCup
2
2.3 More Details
DETAILED SCORES
Pros
  • Their web site looks nice
Cons
  • FRUSTRATING
  • Can't set program defaults
Summary The most frustrating, exasperating software program I have ever used in my 26 years of computer/IT management. How this software survives in the market place is a wonder all its own. There is nothing simple or easy about this program. You cannot set default padding, font, style, color or any other number of options that are inherent in every software program circling the planet. Once you make a font size, color change or style on one element, the program immediately defaults back to the color, style and size that IT wants. Several field choices don't allow for alignment. You get left justified regardless of whether you want the text centered, and the space bar has no effect on the text at all. It may show the text moving in the edit window, but it had no effect on the outcome. You can't insert a check box without text even if all I want is the check box function. You cannot set the width for anything other than the program defaults, which are, for the most part, useless. If you want the same options from one field to the next, you have to duplicate the last field and insert it, then retype all the data. No matter how many times you change the padding settings to zero, they revert back to program defaults on the next use of that element.

After spending 4 hours trying to create a simple form from an existing printed form, I finally said, screw it. I should have learned from the first day when I had way too many alarm bells going off that this was not what was advertised.
Caveat Emptor. You get what you pay for
Reply to this review
"Coffeecup scam"
December 12, 2016 | by Philip | CoffeeCup
1.5
1.7 More Details
DETAILED SCORES
Pros
  • Cheap to try
Cons
  • Extortion for upgrade or subscription
Summary I have bought several coffeecup software over the years and they all won't work anymore except webform builder, but when I migrated from goddady to Bluehost, it does not work, something is missing, no help from Bluehost either, I only realize what was missing after I use WYSIWYG Webbuilder that generate the missing file.

Responsive Email Designer got stripped off the responsive feature after a few months because I refuse to subscribe to their S-Drive cloud storage, how can they harass users or is it because I am not in America?
Reply to this review
"Purchase Contract changes after the fact..."
September 02, 2015 | by Larry Pitman | CoffeeCup
3.5
3.6 More Details
DETAILED SCORES
Pros
  • Easy to Use
Cons
  • CoffeeCup Software does not honor there Lifetime Upgrades
  • When you complain about policy change then you are banned from posting.
  • Customer is not number one...
Summary I purchase several CoffeCup Software products over the years with the understanding "PUBLISHED" that the software came with a lifetime upgrade policy. After version 12 CoffeeCup decided that revenue was down so changed the policy of lifetime to current versions only. That would be fine except that it should only apply to new purchases, not the grandfathered products. When I complained to CoffeeCup Software about this change, they deleted my post which was polite but expressed what is here as well, and banned me from posting on their site.

BUYER BEWARE, of a company that changes the terms of their contract after the sale.
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